Hi,
What’s the purpose of the keywords in RT? Will the software catch keywords
from e-mails sent to a support address and allow it to be routed to
different support groups depending on the keyword match?
francis a. vidal [bitstop network services] | http://www.dagupan.com
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What’s the purpose of the keywords in RT?
This question was answered on the list just over a week ago:
http://lists.fsck.com/pipermail/rt-users/2002-January/006277.html
Will the software catch keywords from e-mails sent to a support
address and allow it to be routed to different support groups
depending on the keyword match?
This isn’t what keywords do. You could probably write a Scrip that
examines the content of new tickets and allocates them according to
certain rules.
Tom