Purge tickets from system

RT Developers
1

Hello!
Did ‘how-to’ at

Request Tracker Wiki

is still actual to delete ticket, with all depends of it,
by direct SQL ?

WBR, Alexey G Misyurenko ( MAG-RIPE | MMAGG-RIPN )
CTO of Caravan ISP http://www.caravan.ru
Phone: +7 095 3632252 Cell: +7 095 5082794

2

Alexey G Misyurenko wrote:

Hello!
Did ‘how-to’ at

Request Tracker Wiki

is still actual to delete ticket, with all depends of it,
by direct SQL ?

If customfield is not used, is next steps is anohe to delete ticket
and information associated with it

  1. SELECT id FROM tickets WHERE …

  2. SELECT id
    FROM groups
    WHERE
    domain = ‘RT::Ticket-Role’
    AND
    instance IN ( /id’s from 1./)

  3. DELETE
    FROM cachedgroupmembers
    WHERE groupid IN (/* id’s from 2. */)

  4. DELETE
    FROM principals
    WHERE
    principaltype = ‘Group’
    AND
    objectid IN (/* id’s from 2. */)

  5. DELETE
    FROM GroupMembers
    WHERE groupid IN (/* id’s from 2. */)

  6. DELETE
    FROM groups
    WHERE id IN (/* id’s from 2. */)

  7. DELETE
    FROM transactions
    WHERE
    objecttype = ‘RT::Ticket’
    AND
    objectid IN (/* id’s from 1.*/)

  8. DELETE
    FORM tickets
    WHERE id IN (/* id’s from 1.*/)

What I miss, except records in links table?

WBR, Alexey G Misyurenko ( MAG-RIPE | MMAGG-RIPN )
CTO of Caravan ISP http://www.caravan.ru
Phone: +7 095 3632252 Cell: +7 095 5082794