Purge status "deleted" item from database

RT Users
1

Hello.

We have a ticket with confidential information that was accidentally
posted to our queue in RT. I changed the status of this ticket to
"deleted". However, since our techs may have seen the initial ticket
and they know the number, if you do a search on that ticket number, you
can still bring up the ticket and view the confidential comments.

How can I permanently purge this ticket from the database?

Thank you,

Debra Deyette

Network and Computer Support Supervisor
Santa Barbara County Education Office

805.964.4710 x5207

2

Debra,

RTx::Shredder

-ToddOn 11/28/07, Debra Deyette deyette@sbceo.org wrote:

Hello.

We have a ticket with confidential information that was accidentally
posted to our queue in RT. I changed the status of this ticket to
“deleted”. However, since our techs may have seen the initial ticket
and they know the number, if you do a search on that ticket number, you
can still bring up the ticket and view the confidential comments.

How can I permanently purge this ticket from the database?

Thank you,

–
Debra Deyette

Network and Computer Support Supervisor
Santa Barbara County Education Office

805.964.4710 x5207

The rt-users Archives

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3

Thanks to all. RTx::Shredder sounds like just what I need…

Todd Chapman wrote:

Debra,

RTx::Shredder

RTx::Shredder - Cleanup RT database - metacpan.org

-Todd

Hello.

We have a ticket with confidential information that was accidentally
posted to our queue in RT. I changed the status of this ticket to
“deleted”. However, since our techs may have seen the initial ticket
and they know the number, if you do a search on that ticket number, you
can still bring up the ticket and view the confidential comments.

How can I permanently purge this ticket from the database?

Thank you,

–
Debra Deyette

Network and Computer Support Supervisor
Santa Barbara County Education Office

805.964.4710 x5207

The rt-users Archives

SAVE THOUSANDS OF DOLLARS ON RT SUPPORT:

If you sign up for a new RT support contract before December 31, we’ll take
up to 20 percent off the price. This sale won’t last long, so get in touch today.
Email us at sales@bestpractical.com or call us at +1 617 812 0745.

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Debra Deyette

Network and Computer Support Supervisor
Santa Barbara County Education Office

805.964.4710 x5207

4

Debra Deyette wrote:

Hello.

We have a ticket with confidential information that was accidentally
posted to our queue in RT. I changed the status of this ticket to
“deleted”. However, since our techs may have seen the initial ticket
and they know the number, if you do a search on that ticket number, you
can still bring up the ticket and view the confidential comments.

How can I permanently purge this ticket from the database?
Use RTx-Shredder extension to delete it from the database.

Joop