Public RTFM

RT Users
1

We’re using RT with RTFM to handle support requests here. However we’re
not letting user’s log in. They go to a different interface to submit
their question. This means that we can ask them all sort of questions
and put all sort of validation on it. Including the ability to charge
them.

However, before we charge them we’d like them to be able to search RTFM.

  1. Is there an existing publicly available way to access RTFM without
    any sort of logging in?
  2. or has anyone else written such a beast? (I’m thinking that it would
    be best to just access the database rather than going through the API
    for speed. We’re not writing, and we’re only reading in non-complicated
    way?

Cheers!
Rick Measham

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2

However, before we charge them we’d like them to be able to search RTFM.

  1. Is there an existing publicly available way to access RTFM without
    any sort of logging in?

Haul down RTFM 2.1 from subversion and have a go at it. It adds a number
of features geared toward public access.

-j