Imagine a case where some moron sends an e-mail to one of RT queues with a
non-existent address (local_part) on a valid domain name.
Today I had a situation where RT ended up creating hundreds of tickets in
a similar case.
One moron sent an e-mail from firstname.lastname@example.org. This postmaster
account/alias is not defined on their server. RT got the e-mail and
promptly used the AutoReply feature in the relevant queue. The message
hit the original submiter’s server and the server responded with a
"Mail Delivery Failure" to RT, which created a second ticket and so on…
and so forth. This was NOT a mail loop, AFAIK.
So RT was acting correctly, creating new tickets as it’s supposed to,
but this turns to be such a nasty experience. Hundreds of useless tickets.
If there was a way RT could look at the message body and extract a ticket
number, it would be a nice feature, since that way it could relate it
to an existing ticket and just add the new mail as a correspondence.
I checked etc/config.pm but could not see anything like this.
Would appreciate any pointers.
cheers - wash
Odhiambo Washington, email@example.com . WANANCHI ONLINE LTD (Nairobi, KE) |
http://ns2.wananchi.com/~wash/ . 1ere Etage, Loita Hse, Loita St., |
GSM: (+254) 722 743 223 . # 10286, 00100 NAIROBI |
“Oh My God! They killed init! You Bastards!”
–from a /. post