So, i’ve got new ticket with some text and attached file.
When i move it from one queue to another, and RT notifying me with template:
.
.
.
{$Ticket->Transactions->First->Content()}
I’am recieving a letter with text part only. Yes, it’s okay, because of
template.
But. How can i write a template or a scrip to get mail with attached file.
PS When my template was:
.
.
.
{$Transaction->Content()}
I got a : “This transaction appears to have no content”.
Yes, i am understand that transaction (when you moving ticket between
queues) has no content.
But i can’t solve this problem
So, i’ve got new ticket with some text and attached file.
When i move it from one queue to another, and RT notifying me with template:
.
.
.
{$Ticket->Transactions->First->Content()}
I’am recieving a letter with text part only. Yes, it’s okay, because of
template.
But. How can i write a template or a scrip to get mail with attached file.
PS When my template was:
.
.
.
{$Transaction->Content()}
I got a : “This transaction appears to have no content”.
Yes, i am understand that transaction (when you moving ticket between
queues) has no content.
But i can’t solve this problem
“RT Self Service / Create a ticket” web page? - despite apparently setting
all the ACL’s as tight as possible, while still allowing individual users to
see their tickets.
Why in the world would you want to copy/send out tons of attachments
when they are already stored? Isn’t an E_mail referencing the change
enough? That’s just way too much info flying around for me. Once is
enough. After that, let 'em look it up. Just curious.
Well, if the ticket is being moved to another queue, then another group is getting the ‘new’ ticket. Its not HORRIBLE to log into RT and check the attachment, but it would be nice to be able to open the attachment and reply to the ticket all via your e-mail client.
Why in the world would you want to copy/send out tons of attachments
when they are already stored? Isn’t an E_mail referencing the change
enough? That’s just way too much info flying around for me. Once is
enough. After that, let 'em look it up. Just curious.
Kenn
LBNL
Валерий Харьков wrote:
Hi, all.
So, i’ve got new ticket with some text and attached file.
When i move it from one queue to another, and RT notifying me with
template:
.
.
.
{$Ticket->Transactions->First->Content()}
I’am recieving a letter with text part only. Yes, it’s okay, because of
template.
But. How can i write a template or a scrip to get mail with attached file.
PS When my template was:
.
.
.
{$Transaction->Content()}
I got a : “This transaction appears to have no content”.
Yes, i am understand that transaction (when you moving ticket between
queues) has no content.
But i can’t solve this problem
