Progress report


#1

I’m quite proud to say that the only things that remains before I can
demonstrate our local version of RT2 for the support team is…

…some details concerning the local bugzilla integration. I’m afraid
official bugzilla integration might have to wait until post-2.0, but I
will at least put our local hacks in the contrib-directory if any
developers wants to run RT 2.0 with bugzilla integration.

…the date handling

…integration with the knowledge database

I hope our support dept will start testing the tool on a “new” queue (with
low traffic and only some 200 requestors the upcoming monthes).

It’s probably tons and tons of important things I have forgotten and/or
that won’t work and that will show up in the near future. Maybe most
important (for most people) is the ACLs, the admin tools and the rt 1.0 ->
rt 2.0 migration tool (I hope to build it bidirectionally, but I’m not
sure I will have time for it).

Actually I think I would recommend those of you who aren’t afraid of
messing around with SQL and object oriented perl to check out the latest
code from the CVS (tag rt-1-1) and peek around a bit.

tobix@fsck.com


#2

It’s probably tons and tons of important things I have forgotten and/or
that won’t work and that will show up in the near future. Maybe most
important (for most people) is the ACLs, the admin tools and the rt 1.0 ->
rt 2.0 migration tool (I hope to build it bidirectionally, but I’m not
sure I will have time for it).

heya folks,

i have been hacking away at rt 1.0 for a few weeks now… i would like to
see what 1.1 looks like, as far as the webui goes. does anyone have a url
to a publicly viewable copy of it running anywhere?

i just downloaded 1.3.6 (?) from the ftp site, (no cvs behind our
broken-ass firewall :frowning: ) and i’m ecstatic to see you’re using mason… the
code in general looks a lot more clean.

in any case, if we (the company i work for) move up to 1.1, you’ll have
another at-work hacker for it.

thanks,

    Blue Lang                              Unix Systems Admin
    QSP, Inc., 3200 Atlantic Ave, Ste 100, Raleigh, NC, 27604
    Home: 919 835 1540  Work: 919 875 6994  Fax: 919 872 4015

#3

And so i says to him|her…

It’s probably tons and tons of important things I have forgotten and/or
that won’t work and that will show up in the near future. Maybe most
important (for most people) is the ACLs, the admin tools and the rt 1.0 ->
rt 2.0 migration tool (I hope to build it bidirectionally, but I’m not
sure I will have time for it).

i have been hacking away at rt 1.0 for a few weeks now… i would like to
see what 1.1 looks like, as far as the webui goes. does anyone have a url
to a publicly viewable copy of it running anywhere?

I’m also eager to start hacking on 1.1 ; the company i work
for (liquidation.com) has been using the stable RT release internall
for several months now (up to serial #671), and everyone is pretty
happy with it. There are a number of features that we’re looking
for in 1.1, if i need to write them in myself. =)

I’ve got a 1.1 tree from CVS right now, i just need to configure
it so that i can start getting my feet wet.

regards,

_Michael.

Michael Jastremski … AIM:rstfinsyn
WORK:liquidation.com ME:westphila.net/mike
PHOTO:opl.megaglobal.net … BIZ:megaglobal.net


#4

Heya blue. The web ui is still well, not done yet.

I’ll see what I can do about dropping 1.3.7 today.

http://www.fsck.com/~jesse/rt2.html is a snapshot of the
web display ui…it’s by no means complete, but it’s a start.

FWIW, the 1.1 tree became the 1.3 tree. So, 1.3.x is the current development
branch. What sorts of things are you adding to 1.0 for work?

JesseOn Tue, May 23, 2000 at 03:56:29PM -0400, Blue Lang wrote:

On Tue, 23 May 2000, Tobias Brox wrote:

It’s probably tons and tons of important things I have forgotten and/or
that won’t work and that will show up in the near future. Maybe most
important (for most people) is the ACLs, the admin tools and the rt 1.0 ->
rt 2.0 migration tool (I hope to build it bidirectionally, but I’m not
sure I will have time for it).

heya folks,

i have been hacking away at rt 1.0 for a few weeks now… i would like to
see what 1.1 looks like, as far as the webui goes. does anyone have a url
to a publicly viewable copy of it running anywhere?

i just downloaded 1.3.6 (?) from the ftp site, (no cvs behind our
broken-ass firewall :frowning: ) and i’m ecstatic to see you’re using mason… the
code in general looks a lot more clean.

in any case, if we (the company i work for) move up to 1.1, you’ll have
another at-work hacker for it.

thanks,


Blue Lang Unix Systems Admin
QSP, Inc., 3200 Atlantic Ave, Ste 100, Raleigh, NC, 27604
Home: 919 835 1540 Work: 919 875 6994 Fax: 919 872 4015


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materialisation/dematerialisation control.
– Shoshe Cole


#5

FWIW, the 1.1 tree became the 1.3 tree. So, 1.3.x is the current development
branch. What sorts of things are you adding to 1.0 for work?

i’m trying to replace a servlet-based ‘todo’ portal kinda thingy, as well
as general ticketing (which is right now a nightmare), with rt. i was
porting 1.0 to cgi.pm, and reworking the front end - basically just making
the login screen more portalish, with shared to-do’s and that type of
stuff.

i was also working on integrating a generic calendar and mucking around
with mime-type stuff in the mailer, to facilitate file sharing and parsing
cruft from pine… (which i see you’ve been nice enough to illustrate in
your screen dump. :P)

it took me a looooong time to figure out how 1.0 works. :stuck_out_tongue: the new code
structure looks much nicer.

i’ve been following the mailing list, but not the code, so i’m not really
up to commenting on it in depth at this point… basically, i have to sell
my director on tossing the three weeks of time i put into 1.0 in favor of
moving up to 2.0. :stuck_out_tongue: not a big deal, since no one is really using it yet.

thanks,

    Blue Lang                              Unix Systems Admin
    QSP, Inc., 3200 Atlantic Ave, Ste 100, Raleigh, NC, 27604
    Home: 919 835 1540  Work: 919 875 6994  Fax: 919 872 4015

#6

i have been hacking away at rt 1.0 for a few weeks now… i would like to
see what 1.1 looks like, as far as the webui goes. does anyone have a url
to a publicly viewable copy of it running anywhere?

Sorry. I think we should set something up at fsck.com, though.

i just downloaded 1.3.6 (?) from the ftp site, (no cvs behind our
broken-ass firewall :frowning: ) and i’m ecstatic to see you’re using mason… the
code in general looks a lot more clean.

Yeah, but I guess a lot of things have been done since that roll. You
should knock down that firewall of yours :slight_smile:

tobix@fsck.com