Hello
I am desperate here my production system is down and I am not getting error messages.
Can’t login as root
System has been running flawlessly for several years I have not made changes in awhile.
I am even willing to pay someone a reasonable amount to help me trouble shoot the problem.
I get
Server error!
The server encountered an internal error and was unable to complete your request.
Error message:
Premature end of script headers: rt-server.fcgi
If you think this is a server error, please contact the webmaster.
Error 500
Mon Mar 11 11:48:11 2019
Apache/2.2.29 (Linux/SUSE)
Messages in rt.log are
username: root , service: Connect_LDAP (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:439)
[4246] [Mon Mar 11 16:48:11 2019] [debug]: LDAP Search === Base: DC=copesan,DC=local == Filter: (&(&(ObjectCategory=User)(ObjectClass=Person))(sAMAccountName=root)) == Attrs: physicalDeliveryOfficeName,l,cn,st,mail,sAMAccountName,co,streetAddress,postalCode,telephoneNumber,sAMAccountName,physicalDeliveryOfficeName,sAMAccountName (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:469)
[4246] [Mon Mar 11 16:48:11 2019] [debug]: Password validation required for service - Executing… (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:304)
[4246] [Mon Mar 11 16:48:11 2019] [debug]: Trying external auth service: Connect_LDAP (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:153)
[4246] [Mon Mar 11 16:48:11 2019] [debug]: LDAP Search === Filter: (&(sAMAccountName=root)(&(ObjectCategory=User)(ObjectClass=Person))) == Attrs: dn (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:186)
[4246] [Mon Mar 11 16:48:11 2019] [debug]: Found LDAP DN: (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:220)
[4246] [Mon Mar 11 16:48:11 2019] [info]: Connect_LDAP AUTH FAILED root (can’t bind: LDAP_INVALID_CREDENTIALS 49 ) (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:227)
[4246] [Mon Mar 11 16:48:11 2019] [debug]: LDAP password validation result: 0 (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:483)
[4246] [Mon Mar 11 16:48:11 2019] [debug]: Password Validation Check Result: 0 (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:308)
[4246] [Mon Mar 11 16:48:11 2019] [debug]: Attempting to use external auth service: Connect_LDAP_WilKil (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:213)
[4246] [Mon Mar 11 16:48:11 2019] [debug]: Calling UserExists with $username (root) and $service (Connect_LDAP_WilKil) (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:254)
[4246] [Mon Mar 11 16:48:11 2019] [debug]: UserExists params:
username: root , service: Connect_LDAP_WilKil (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:439)
Apache log
[Mon Mar 11 11:37:39 2019] [notice] Apache/2.2.29 (Linux/SUSE) mod_ssl/2.2.29 OpenSSL/1.0.1j mod_fcgid/2.3.6 configured – resuming normal operations
[4137] [Mon Mar 11 16:37:59 2019] [info]: RT::Authen::ExternalAuth::LDAP::GetAuth External Auth OK ( Connect_LDAP ): bbaker (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:301)
[4144] [Mon Mar 11 16:41:02 2019] [info]: Connect_LDAP AUTH FAILED root (can’t bind: LDAP_INVALID_CREDENTIALS 49 ) (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:227)
[4246] [Mon Mar 11 16:48:11 2019] [info]: Connect_LDAP AUTH FAILED root (can’t bind: LDAP_INVALID_CREDENTIALS 49 ) (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:227)I
Thanks