I currently have user rt catching all mail for the domain and procmail running on all incoming mail.
I recently had to change the domain name, and I can see from the logs that procmail is functioning as expected, and calculating the correct queues, but it looks like the task is being overwritten before it has a chance to perform that last task, see logs:
procmail: Assigning “LASTFOLDER=/usr/bin/perl /opt/rt4/bin/rt-mailgate --queue installation --action correspond --url http://rt.telebarbados.com/”
but then I get this after:
procmail: Locking “/var/mail/rt.lock”
procmail: Assigning “LASTFOLDER=/var/mail/rt”
procmail: Opening “/var/mail/rt”
procmail: Acquiring kernel-lock
procmail: Unlocking “/var/mail/rt.lock”
procmail: Notified comsat: “rt@750719692:/var/mail/rt”
From nlayne@telebarbados.com Mon Jan 7 00:09:45 2013
Folder: /var/mail/rt 9459
I think that the second procmail: Assigning “LASTFOLDER=/var/mail/rt” is overwriting the first procmail: Assigning "LASTFOLDER=/usr/bin/perl /opt/rt4/bin/rt-mailgate…
but cannot see why.
Here’s my procmail code (which runs through successfully):
#Preliminaries
SHELL=/bin/sh #Use the Bourne shell (check your path!)
MAILDIR=“/var/mail/rt”
LOGFILE=“/home/rt/proc.log”
LOG=“— Logging ${LOGFILE} for ${LOGNAME}, "
VERBOSE=yes
MAILDOMAIN=“rt.telebarbados.com”
#Made no changes to the default rt-mailgate file
RT_MAILGATE=”/opt/rt4/bin/rt-mailgate"
RT_URL=" http://rt.telebarbados.com/"
LOGABSTRACT=all
# the following line extracts the recipient from Received-headers.
# Simply using the To: does not work, as tickets are often created
# by sending a CC/BCC to RT
TO=formail -c -xReceived: |grep $MAILDOMAIN |sed -e 's/.*for *<*\(.*\)* *;.*$/\1/'
QUEUE=echo $TO| $HOME/get_queue.pl
ACTION=echo $TO| $HOME/get_action.pl
:0 h b w
|/usr/bin/perl $RT_MAILGATE --queue $QUEUE --action $ACTION --url $RT_URL
Kind regards,
Nicôle
Got it working.
It was due to an incorrect host file, so it couldn’t fine the RT_URL.
Kind regards,
NicôleFrom: Nicôle Layne-Balram
Sent: Monday, January 07, 2013 11:03 AM
To: ‘rt-users@lists.bestpractical.com’
Subject: Procmail working, but not putting tickets in queues
I currently have user rt catching all mail for the domain and procmail running on all incoming mail.
I recently had to change the domain name, and I can see from the logs that procmail is functioning as expected, and calculating the correct queues, but it looks like the task is being overwritten before it has a chance to perform that last task, see logs:
procmail: Assigning “LASTFOLDER=/usr/bin/perl /opt/rt4/bin/rt-mailgate --queue installation --action correspond --url http://rt.telebarbados.com/”
but then I get this after:
procmail: Locking “/var/mail/rt.lock”
procmail: Assigning “LASTFOLDER=/var/mail/rt”
procmail: Opening “/var/mail/rt”
procmail: Acquiring kernel-lock
procmail: Unlocking “/var/mail/rt.lock”
procmail: Notified comsat: “rt@750719692:/var/mail/rt”
From nlayne@telebarbados.com Mon Jan 7 00:09:45 2013
Subject: Test to upgraded RT
Folder: /var/mail/rt 9459
I think that the second procmail: Assigning “LASTFOLDER=/var/mail/rt” is overwriting the first procmail: Assigning "LASTFOLDER=/usr/bin/perl /opt/rt4/bin/rt-mailgate…
but cannot see why.
Here’s my procmail code (which runs through successfully):
#Preliminaries
SHELL=/bin/sh #Use the Bourne shell (check your path!)
MAILDIR=“/var/mail/rt”
LOGFILE=“/home/rt/proc.log”
LOG=“— Logging ${LOGFILE} for ${LOGNAME}, "
VERBOSE=yes
MAILDOMAIN=“rt.telebarbados.com”
#Made no changes to the default rt-mailgate file
RT_MAILGATE=”/opt/rt4/bin/rt-mailgate"
RT_URL=" http://rt.telebarbados.com/"
LOGABSTRACT=all
# the following line extracts the recipient from Received-headers.
# Simply using the To: does not work, as tickets are often created
# by sending a CC/BCC to RT
TO=formail -c -xReceived: |grep $MAILDOMAIN |sed -e 's/.*for *<*\(.*\)* *;.*$/\1/'
QUEUE=echo $TO| $HOME/get_queue.pl
ACTION=echo $TO| $HOME/get_action.pl
:0 h b w
|/usr/bin/perl $RT_MAILGATE --queue $QUEUE --action $ACTION --url $RT_URL
Kind regards,
Nicôle