Problems with Word Documents as Attachments

RT Users
1

Hi,

I have some tickets which have Word Documents as attachments. With some
tickets, if I click on the link to open the attachment in IE, Word opens BUT
with the RT login screen. I am logged into RT at the time.

If I use Netscape, all is fine.

The attachments are named “MST Core Product Support #115.doc”.

I’m running RT 3.0.4.

Thanks,

SH

2

If you save to disk, does it work correctly? It sounds like a different
application without access to your cookies is trying to load the
document.On Tue, Aug 19, 2003 at 01:33:52PM -0400, Scott Hebert wrote:

Hi,

I have some tickets which have Word Documents as attachments. With some
tickets, if I click on the link to open the attachment in IE, Word opens BUT
with the RT login screen. I am logged into RT at the time.

If I use Netscape, all is fine.

The attachments are named “MST Core Product Support #115.doc”.

I’m running RT 3.0.4.

Thanks,

SH

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

Request Tracker... So much more than a help desk — Best Practical Solutions – Trouble Ticketing. Free.

3

It seems that it is a problem with IE and having Word Attachments with a ‘#’
in the filename…

Go figure.

Thanks for your help Jesse. Much appreciated.

SHFrom: Jesse Vincent [mailto:jesse@bestpractical.com]
Sent: Tuesday, August 19, 2003 1:38 PM
To: Scott Hebert
Cc: rt-users@lists.fsck.com
Subject: Re: [rt-users] Problems with Word Documents as Attachments

If you save to disk, does it work correctly? It sounds like a different
application without access to your cookies is trying to load the
document.

Hi,

I have some tickets which have Word Documents as attachments. With some
tickets, if I click on the link to open the attachment in IE, Word opens
BUT
with the RT login screen. I am logged into RT at the time.

If I use Netscape, all is fine.

The attachments are named “MST Core Product Support #115.doc”.

I’m running RT 3.0.4.

Thanks,

SH

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

Request Tracker... So much more than a help desk — Best Practical Solutions – Trouble Ticketing. Free.