Problems with the mail header!


we noticed that there is a problem between the RT Mailer and MS Outlook.
At our site we have persons with umlaut chars in their name
for example “Günter Müller”.

If I understand it right the mail header is always 7bit, so it is
neccasary to write this name as quoted printable, but if I look
at the mail which come out of the rt-system it looks like:From: =?UNKNOWN?Q?G=FCnter_M=FCller?= via RT

but I think it should be something like this

From: =?ISO-8859-1?Q?=28G=FCnter_M=FCller=29?= via RT

The “unknown” is no problem for pine, netscape and evolution but
MS Outlook can’t show the address. Any idea?


Sven Sternberger Tel.: +49 (0) 40 8998 4397
Desy Email:
Notkestr. 85
D-22607 Hamburg