Problems with Table in mail

RT Users
1

Hello,

I’m having problems with tables inside of mails.

When someone sends a mail with table to create a new ticket, in the history of the ticket I cannot see the table, I only see every cell under each other.
When I click on answer- or comment-button, in the new mail the commented table is shown correctly.

Even in CLI I see a table. Only not in WebUI History.

is this a bug or is there any way to solve this problem?

Best regards
Bernhard

2

RT aggressively sanitises HTML when displaying ticket content to prevent
some security issues (like a specially crafted HTML attachment masquerading
as part of the RT interface).

As of RT v4.2.6 onwards, tables will be shown if the HTML::Gumbo Perl
module is installed.On 8 August 2014 15:56, Eierschmalz, Bernhard < Bernhard.Eierschmalz@scheppach.com> wrote:

Hello,

I’m having problems with tables inside of mails.

When someone sends a mail with table to create a new ticket, in the
history of the ticket I cannot see the table, I only see every cell under
each other.

When I click on answer- or comment-button, in the new mail the commented
table is shown correctly.

Even in CLI I see a table. Only not in WebUI History.

is this a bug or is there any way to solve this problem?

Best regards

Bernhard

–
RT Training - Boston, September 9-10
http://bestpractical.com/training

3

RT aggressively sanitises HTML when displaying ticket content to
prevent some security issues (like a specially crafted HTML attachment
masquerading as part of the RT interface).

As of RT v4.2.6 onwards, tables will be shown if the HTML::Gumbo Perl
module is installed.

Hello,

 

I'm having problems with tables inside of mails.

There is also the extension PermissiveHTMLMail which will also allow
more html to be shown and if that is not enough then you can always
extend RT to allow even more by overriding the methods that scrub the html

Joop

4

Thank you, I installed this extension and now it works.

Best regards
BernhardVon: rt-users [mailto:rt-users-bounces@lists.bestpractical.com] Im Auftrag von Joop
Gesendet: Freitag, 8. August 2014 08:17
An: rt-users@lists.bestpractical.com
Betreff: Re: [rt-users] Problems with Table in mail

RT aggressively sanitises HTML when displaying ticket content to prevent some security issues (like a specially crafted HTML attachment masquerading as part of the RT interface).

As of RT v4.2.6 onwards, tables will be shown if the HTML::Gumbo Perl module is installed.