Hi RT Users,
today i figured out, that we have a problem on our production RT 2.0.15.
If a user resolves a ticket and add some comments to this Ticket at the same
step he is resolving the ticket, the comments are not shown in the Ticket:
Fri Mar 4 09:27:37 2005 torsten.brumm - Correspondence added
Fri Mar 4 09:27:37 2005 torsten.brumm - Status changed from open to
This is shown at the WebRT after resolving with comments.
OnCreate AutoreplyToRequestors with template Autoreply
OnCorrespond NotifyOtherRecipients with template Correspondence
OnCreate NotifyOwner with template Transaction
OnTransaction NotifyOwner with template Transaction
OnCorrespond NotifyRequestorsAndCcs with template Correspondence
OnComment NotifyOtherRecipients with template AdminComment
OnCreate NotifyAllWatchersWithAttachment with template AdminCC
OnStatus NotifyRequestorsAndCcsAsComment with template StatusChange
Any Idea??? No changes since 2 years at the system, started this morning!!!
Mit freundlichen Gruessen / With kindest regards
IT Security Engineer
Kuehne+Nagel AG & Co KG
HAM MI-IC / Corporate IT
Ferdinand Strasse 29-33
Tel: +49 40 329 15 199
Gsm: +49 17 362 66 693
Torsten Brumm.vcf (840 Bytes)