Problems with Resolve with Comments

Hi RT Users,

today i figured out, that we have a problem on our production RT 2.0.15.

If a user resolves a ticket and add some comments to this Ticket at the same
step he is resolving the ticket, the comments are not shown in the Ticket:

Fri Mar 4 09:27:37 2005 torsten.brumm - Correspondence added
Fri Mar 4 09:27:37 2005 torsten.brumm - Status changed from open to
resolved

This is shown at the WebRT after resolving with comments.

Our Scripts:

OnCreate AutoreplyToRequestors with template Autoreply
OnCorrespond NotifyOtherRecipients with template Correspondence
OnCreate NotifyOwner with template Transaction
OnTransaction NotifyOwner with template Transaction
OnCorrespond NotifyRequestorsAndCcs with template Correspondence
OnComment NotifyOtherRecipients with template AdminComment
OnCreate NotifyAllWatchersWithAttachment with template AdminCC
OnStatus NotifyRequestorsAndCcsAsComment with template StatusChange

Any Idea??? No changes since 2 years at the system, started this morning!!!

HELP PLS.

Thanks

Mit freundlichen Gruessen / With kindest regards

Torsten Brumm
IT Security Engineer

Kuehne+Nagel AG & Co KG
HAM MI-IC / Corporate IT

Ferdinand Strasse 29-33
D-20095 Hamburg
Germany

Tel: +49 40 329 15 199
Gsm: +49 17 362 66 693

Torsten Brumm.vcf (840 Bytes)

Update for this:

This becomes critical, because, also no Comments, no Replys and also no
incoming mails generating content!!!

Need help.-

Torsten

-----Urspr�ngliche Nachricht-----Von: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com]Im Auftrag von Torsten
Brumm / HAM MI-IC
Gesendet: Freitag, 4. M�rz 2005 10:35
An: rt-users@lists.bestpractical.com
Betreff: [rt-users] Problems with Resolve with Comments

Hi RT Users,

today i figured out, that we have a problem on our production RT 2.0.15.

If a user resolves a ticket and add some comments to this Ticket at the same
step he is resolving the ticket, the comments are not shown in the Ticket:

Fri Mar 4 09:27:37 2005 torsten.brumm - Correspondence added
Fri Mar 4 09:27:37 2005 torsten.brumm - Status changed from open to
resolved

This is shown at the WebRT after resolving with comments.

Our Scripts:

OnCreate AutoreplyToRequestors with template Autoreply
OnCorrespond NotifyOtherRecipients with template Correspondence
OnCreate NotifyOwner with template Transaction
OnTransaction NotifyOwner with template Transaction
OnCorrespond NotifyRequestorsAndCcs with template Correspondence
OnComment NotifyOtherRecipients with template AdminComment
OnCreate NotifyAllWatchersWithAttachment with template AdminCC
OnStatus NotifyRequestorsAndCcsAsComment with template StatusChange

Any Idea??? No changes since 2 years at the system, started this morning!!!

HELP PLS.

Thanks

Mit freundlichen Gruessen / With kindest regards

Torsten Brumm
IT Security Engineer

Kuehne+Nagel AG & Co KG
HAM MI-IC / Corporate IT

Ferdinand Strasse 29-33
D-20095 Hamburg
Germany

Tel: +49 40 329 15 199
Gsm: +49 17 362 66 693

Update for this:

This becomes critical, because, also no Comments, no Replys and also no
incoming mails generating content!!!

Need help.-

Is this perhaps a space shortage problem? Are the Mails transfered into
your RT?

J�rg

Hi,

i think i have found the problem. i’m still running myISAM Tables and i have
reached the maximum Filesize from 4,3 GB, just converting to InnoDB.

Thanks

Torsten

-----Urspr�ngliche Nachricht-----Von: Joerg Herbert [mailto:joerg@home.die-herberts.de]Im Auftrag von
Joerg Herbert
Gesendet: Freitag, 4. M�rz 2005 12:07
An: Torsten Brumm / HAM MI-IC
Cc: rt-users@lists.bestpractical.com
Betreff: Re: [rt-users] Problems with Resolve with Comments

Update for this:

This becomes critical, because, also no Comments, no Replys and also no
incoming mails generating content!!!

Need help.-

Is this perhaps a space shortage problem? Are the Mails transfered into
your RT?

J�rg

After converting to InnoDB its working fine!

Thanks

Torsten

-----Urspr�ngliche Nachricht-----Von: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com]Im Auftrag von Torsten
Brumm / HAM MI-IC
Gesendet: Freitag, 4. M�rz 2005 12:17
An: Joerg Herbert
Cc: rt-users@lists.bestpractical.com
Betreff: AW: [rt-users] Problems with Resolve with Comments

Hi,

i think i have found the problem. i’m still running myISAM Tables and i have
reached the maximum Filesize from 4,3 GB, just converting to InnoDB.

Thanks

Torsten

-----Urspr�ngliche Nachricht-----
Von: Joerg Herbert [mailto:joerg@home.die-herberts.de]Im Auftrag von
Joerg Herbert
Gesendet: Freitag, 4. M�rz 2005 12:07
An: Torsten Brumm / HAM MI-IC
Cc: rt-users@lists.bestpractical.com
Betreff: Re: [rt-users] Problems with Resolve with Comments

Update for this:

This becomes critical, because, also no Comments, no Replys and also no
incoming mails generating content!!!

Need help.-

Is this perhaps a space shortage problem? Are the Mails transfered into
your RT?

J�rg

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