Problems with reply from ticket

Hi, I’m new to this list and I’m using rt 2.0.9.

When I try to reply from a ticket I get the message
"correspondence sent" but no mail is sent. I don’t get
any errors from rt log or from sendmail log.

Could someone give me some clue about how can I
debug this?

Thank you.

[]'s

Moreiras.

When I try to reply from a ticket I get the message
"correspondence sent" but no mail is sent. I don’t get
any errors from rt log or from sendmail log.

I think perhaps you’re being bitten by this:

http://fsck.com/rtfm/article.html?id=5#73

If that’s not it, please elaborate.

When I try to reply from a ticket I get the message
"correspondence sent" but no mail is sent. I don’t get
any errors from rt log or from sendmail log.

I think perhaps you’re being bitten by this:

http://fsck.com/rtfm/article.html?id=5#73

If that’s not it, please elaborate.

I wish this were configurable.

Tom Holub (tom_holub@LS.Berkeley.EDU, 510-642-9069)
College of Letters & Science
249 Campbell Hall

http://fsck.com/rtfm/article.html?id=5#73

I wish this were configurable.

I suppose you could override the Notify class.

The code’s in /path/to/rt/lib/RT/Action/Notify.pm:

#Strip the sender out of the To, Cc and AdminCc and set the
# recipients fields used to build the message by the superclass.
@{$self->{‘To’}} = grep (!/^$creator$/, @To);
@{$self->{‘Cc’}} = grep (!/^$creator$/, @Cc);
@{$self->{‘Bcc’}} = grep (!/^$creator$/, @Bcc);

If I were more familiar with perl, I’d suggest a way to add a data element
(strip_sender, default to undef) to the packaged Notify object, then that
default assignment could be overridden in a theoretical subclassed action
.pm called “NotifyPlusSender”, which you could use as a basis for custom
scrips. Then you could wrap the above-quoted code in an if.

Or something. I don’t know enough perl to grok its object-oriented
terminology, much less the syntax for that kind of change.