I’m sure this has been dealt with in the past, but I can’t find any
solution…
When one of my users open (or reply to) a ticket via email RT generates
an email to me with the following from line:
Apache [apache@itsupport.company.local]; on behalf of; Test User via RT
[itsupport@itsupport.company.local]
Thunderbird interprits this just fine and displays the Test User via RT
as the sender, however there is a problem with Outlook.
I added itsupport@itsupport.company.local into our Exchange Global
Address List as an alias for a user called IT Support so users could
easily create a ticket. Now everytime I get a ticket from ANYONE it
shows the email is being sent from IT Support (rather than the users
name via RT).
This has to be a common problems - and no the answer is not to convert
everyone to Thunderbird!!
Any ideas here… has anyone beaten this Outlook issue??
I’m sure this has been dealt with in the past, but I can’t find any
solution…
When one of my users open (or reply to) a ticket via email RT generates
an email to me with the following from line:
Apache [apache@itsupport.company.local]; on behalf of; Test User via RT
[itsupport@itsupport.company.local]
Thunderbird interprits this just fine and displays the Test User via RT
as the sender, however there is a problem with Outlook.
I added itsupport@itsupport.company.local into our Exchange Global
Address List as an alias for a user called IT Support so users could
easily create a ticket. Now everytime I get a ticket from ANYONE it
shows the email is being sent from IT Support (rather than the users
name via RT).
This has to be a common problems - and no the answer is not to convert
everyone to Thunderbird!!
Any ideas here… has anyone beaten this Outlook issue??
Outlook does this when it sees a "Sender: " header in the email, using
the sender as the ‘From’ on behalf of the real ‘From’. Some mailers
insert the Sender: header when they notice that the specified From:
doesn’t match the user actually submitting the email. I don’t think
sendmail has defaulted to doing that for a long time and postfix dropped
it more recently. Perhaps you can update your mail transport. Or find
a way to delete the Sender: headers during delivery because many
internet mailing lists cause the same problem. In the days when you
could trust remote transports the header might have been worth something
but now it is just annoying.