I’m sure this has been dealt with in the past, but I can’t find any
When one of my users open (or reply to) a ticket via email RT generates
an email to me with the following from line:
Apache [email@example.com]; on behalf of; Test User via RT
Thunderbird interprits this just fine and displays the Test User via RT
as the sender, however there is a problem with Outlook.
I added firstname.lastname@example.org into our Exchange Global
Address List as an alias for a user called IT Support so users could
easily create a ticket. Now everytime I get a ticket from ANYONE it
shows the email is being sent from IT Support (rather than the users
name via RT).
This has to be a common problems - and no the answer is not to convert
everyone to Thunderbird!!
Any ideas here… has anyone beaten this Outlook issue??