Problems with Outlook-Emails

RT Users
1

Hello Everbody,

I currently have problems with OutLook (or Exchange) -Clients. All mails
replied by them, have an entry in the subject-line that looks like this:

To “‘Klaus Hoffmann via RT’” support@s3-med.de
Subject
=?iso-8859-1?Q?AW:=5BSupport#9=5D_=28Support=29_Best=E4nde_im_MW_=28=3D?=
=?iso-8859-1?Q?KE=29_Lager?=

This entry can�t be handled by RT. So there�s always a new entry in the
rt-database.

I installed stripemime (which really works fine with attachments!) but
nothing has changed.

Mails from Netscape Mail (from Windows and Unix) are OK. Unfortunatly
everyone uses Outlook… :frowning:

Can you give me a hint?

Regards

Klaus Hoffmann
Klaus Hoffmann EMail: klaus.hoffmann@s3-med.de
HOFFMANN Consulting Tel.: +49-7161-989464
Unternehmensberatungs GmbH Fax: +49-7161-989466
Zeisigweg 1 Mobil: +49-170-2033183
D-73054 Eislingen Mobilfx:+49-170-132033230

2

Take a look at the subject-encoding patch in ftp://ftp.fsck.com/pub/rt/contribOn Thu, May 31, 2001 at 02:04:42PM +0200, Klaus Hoffmann wrote:

Hello Everbody,

I currently have problems with OutLook (or Exchange) -Clients. All mails
replied by them, have an entry in the subject-line that looks like this:

To “‘Klaus Hoffmann via RT’” support@s3-med.de
Subject
=?iso-8859-1?Q?AW:=5BSupport#9=5D_=28Support=29_Best=E4nde_im_MW_=28=3D?=
=?iso-8859-1?Q?KE=29_Lager?=

This entry can´t be handled by RT. So there´s always a new entry in the
rt-database.

I installed stripemime (which really works fine with attachments!) but
nothing has changed.

Mails from Netscape Mail (from Windows and Unix) are OK. Unfortunatly
everyone uses Outlook… :frowning:

Can you give me a hint?

Regards

Klaus Hoffmann

Klaus Hoffmann EMail: klaus.hoffmann@s3-med.de
HOFFMANN Consulting Tel.: +49-7161-989464
Unternehmensberatungs GmbH Fax: +49-7161-989466
Zeisigweg 1 Mobil: +49-170-2033183
D-73054 Eislingen Mobilfx:+49-170-132033230

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

jesse reed vincent – root@eruditorum.org – jesse@fsck.com
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

. . . when not in doubt, get in doubt. – Old Discordian Proveb

3

Hello,
this subject encoding is used when the subject contains characters like ���…

You should install the following patch:
http://www.fsck.com/pub/rt/contrib/subject-encoding.patch-1.0.7

This patch makes use of the module MIME::Words, so make sure it’ s installed.
With this patch encoded subjects are translated back to normal form.On Thu, 31 May 2001 14:04:42 +0200, Klaus Hoffmann wrote:

Hello Everbody,

I currently have problems with OutLook (or Exchange) -Clients. All mails
replied by them, have an entry in the subject-line that looks like this:

To “‘Klaus Hoffmann via RT’” support@s3-med.de
Subject
=?iso-8859-1?Q?AW:=5BSupport#9=5D_=28Support=29_Best=E4nde_im_MW_=28=3D?=
=?iso-8859-1?Q?KE=29_Lager?=

This entry can�t be handled by RT. So there�s always a new entry in the
rt-database.

I installed stripemime (which really works fine with attachments!) but
nothing has changed.

Mails from Netscape Mail (from Windows and Unix) are OK. Unfortunatly
everyone uses Outlook… :frowning:

Can you give me a hint?

Regards

Klaus Hoffmann

Klaus Hoffmann EMail: klaus.hoffmann@s3-med.de
HOFFMANN Consulting Tel.: +49-7161-989464
Unternehmensberatungs GmbH Fax: +49-7161-989466
Zeisigweg 1 Mobil: +49-170-2033183
D-73054 Eislingen Mobilfx:+49-170-132033230

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

we transform our business
SGH Internet Division wird bald zur pelion XII AG

Florian Heyer SGH Internet Division
f.heyer@sgh-net.de http://www.sgh-net.de