Problems with links on RT front page

I’m using RT 3.8.1. There are three sections on the initial front page
with hyperlinks called “10 highest priority tickets I own”, “10 newest
unowned tickets”, and “Bookmarked Tickets”. When I click on any of these
the link takes me to http://localhost/. So of course my
browser tries to look for this page on my local desktop but it doesn’t
exist.

I’ve searched through the share/html and Elements directories for
something about this but I’m not a great web programmer and have trouble
following some of it. Also, I looked in my httpd.conf file to see if there
was some funky redirect or something but I see nothing. Is this a known
bug or something that people have seen before? I’d like to get these links
working. I don’t know if its a problem with RT or something I need to do
with apache. Any suggestions would be appreciated. Thanks.

Josh

I’m using RT 3.8.1. There are three sections on the initial front
page with hyperlinks called “10 highest priority tickets I own”, “10
newest unowned tickets”, and “Bookmarked Tickets”. When I click on any of
these the link takes me to http://localhost/. So of course my
browser tries to look for this page on my local desktop but it doesn’t
exist.

I’m fairly new at this, but I suspect that you’ve inadvertantly set something
in your etc/RT_SiteConfig.pm to “localhost” when you should have set it to
"rt-fqdn.mydomain.tld", probably $WebDomain.

Cheers,
– jra

Jay R. Ashworth Baylink jra@baylink.com
Designer The Things I Think RFC 2100
Ashworth & Associates http://baylink.pitas.com '87 e24
St Petersburg FL USA http://photo.imageinc.us +1 727 647 1274

I wondered "Why is that Frisbee getting bigger?"  And then it hit me.

I’m using RT 3.8.1. There are three sections on the initial front page
with hyperlinks called “10 highest priority tickets I own”, “10 newest
unowned tickets”, and “Bookmarked Tickets”. When I click on any of these
the link takes me to http://localhost/. So of course my
browser tries to look for this page on my local desktop but it doesn’t
exist.

Look at your RT_SiteConfig.pm for configuration variable $WebDomain. If
it’s not set, set it to the right value, look at the corresponding
variable in RT_Config.pm to help you.

That was it! Thanks for all the quick responses. I actually hadn’t moved
the $WebDomain variable over to the RT_SiteConfig file at all and the
default value in the RT_Config file is localhost. I never even thought
about the RT config files. Thanks.

JoshOn Mon, 2 Mar 2009, Emmanuel Lacour wrote:

Date: Mon, 02 Mar 2009 16:37:27 +0100
From: Emmanuel Lacour elacour@easter-eggs.com
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] problems with links on RT front page

On Mon, Mar 02, 2009 at 10:08:13AM -0500, Josh Greenberg wrote:

I’m using RT 3.8.1. There are three sections on the initial front page
with hyperlinks called “10 highest priority tickets I own”, “10 newest
unowned tickets”, and “Bookmarked Tickets”. When I click on any of these
the link takes me to http://localhost/. So of course my
browser tries to look for this page on my local desktop but it doesn’t
exist.

Look at your RT_SiteConfig.pm for configuration variable $WebDomain. If
it’s not set, set it to the right value, look at the corresponding
variable in RT_Config.pm to help you.


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