Problems with links on RT front page

RT Users
1

I’m using RT 3.8.1. There are three sections on the initial front page
with hyperlinks called “10 highest priority tickets I own”, “10 newest
unowned tickets”, and “Bookmarked Tickets”. When I click on any of these
the link takes me to http://localhost/. So of course my
browser tries to look for this page on my local desktop but it doesn’t
exist.

I’ve searched through the share/html and Elements directories for
something about this but I’m not a great web programmer and have trouble
following some of it. Also, I looked in my httpd.conf file to see if there
was some funky redirect or something but I see nothing. Is this a known
bug or something that people have seen before? I’d like to get these links
working. I don’t know if its a problem with RT or something I need to do
with apache. Any suggestions would be appreciated. Thanks.

Josh

2

I’m using RT 3.8.1. There are three sections on the initial front
page with hyperlinks called “10 highest priority tickets I own”, “10
newest unowned tickets”, and “Bookmarked Tickets”. When I click on any of
these the link takes me to http://localhost/. So of course my
browser tries to look for this page on my local desktop but it doesn’t
exist.

I’m fairly new at this, but I suspect that you’ve inadvertantly set something
in your etc/RT_SiteConfig.pm to “localhost” when you should have set it to
“rt-fqdn.mydomain.tld”, probably $WebDomain.

Cheers,
– jra

Jay R. Ashworth Baylink jra@baylink.com
Designer The Things I Think RFC 2100
Ashworth & Associates http://baylink.pitas.com '87 e24
St Petersburg FL USA http://photo.imageinc.us +1 727 647 1274

I wondered "Why is that Frisbee getting bigger?"  And then it hit me.
3

I’m using RT 3.8.1. There are three sections on the initial front page
with hyperlinks called “10 highest priority tickets I own”, “10 newest
unowned tickets”, and “Bookmarked Tickets”. When I click on any of these
the link takes me to http://localhost/. So of course my
browser tries to look for this page on my local desktop but it doesn’t
exist.

Look at your RT_SiteConfig.pm for configuration variable $WebDomain. If
it’s not set, set it to the right value, look at the corresponding
variable in RT_Config.pm to help you.

4

That was it! Thanks for all the quick responses. I actually hadn’t moved
the $WebDomain variable over to the RT_SiteConfig file at all and the
default value in the RT_Config file is localhost. I never even thought
about the RT config files. Thanks.

JoshOn Mon, 2 Mar 2009, Emmanuel Lacour wrote:

Date: Mon, 02 Mar 2009 16:37:27 +0100
From: Emmanuel Lacour elacour@easter-eggs.com
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] problems with links on RT front page

On Mon, Mar 02, 2009 at 10:08:13AM -0500, Josh Greenberg wrote:

I’m using RT 3.8.1. There are three sections on the initial front page
with hyperlinks called “10 highest priority tickets I own”, “10 newest
unowned tickets”, and “Bookmarked Tickets”. When I click on any of these
the link takes me to http://localhost/. So of course my
browser tries to look for this page on my local desktop but it doesn’t
exist.

Look at your RT_SiteConfig.pm for configuration variable $WebDomain. If
it’s not set, set it to the right value, look at the corresponding
variable in RT_Config.pm to help you.

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com