Problems with German Umlaute

Hi @ All,

i know many people picked up this problem, but in this case, it’s a little
bit different.

The Scenario:

The RT handles the German Umlaute in the correct way…normaly…but not
in all cases. I have tried it out with lots of Mail Clients and Settings and
i found one interessting point:

The Problem occurs only on some settings on some Mailers:

Outlook (Text Format) -> Not OK
Outlook (HTML Format) -> OK
Thunderbird (Text Format) -> OK
Thunderbird (HTML Format) -> Not OK
Pegasus (Text Format) -> Not OK
Pegasus (HTML Format) -> OK
Eudora (Text Format) -> OK
Eudora (HTML Format) -> Not OK

Has anyone an Idea how to prevent this Problems?

Thanks

Torsten

Mit freundlichen Gruessen / With kindest regards

Torsten Brumm
IT Security Engineer

Kuehne + Nagel
HAM-MI-C

Ferdinand Strasse 29-33
20095 Hamburg / Germany

Tel: +49 40 329 15 199
Mail: torsten.brumm@kuehne-nagel.com
ICQ: 78258840

Hi all,On 18 Apr 2005 at 15:10, HAM-MI-IC Torsten Brumm wrote:

The Problem occurs only on some settings on some Mailers:

Outlook (Text Format) -> Not OK
Outlook (HTML Format) -> OK
Thunderbird (Text Format) -> OK
Thunderbird (HTML Format) -> Not OK
Pegasus (Text Format) -> Not OK
Pegasus (HTML Format) -> OK
Eudora (Text Format) -> OK
Eudora (HTML Format) -> Not OK

Perhaps its UTF-8-related? I know for shure that Pegasus 4.21c has no
UTF-8 Support.

Bye for now,
Bis denne,
Joerg

The RT handles the German Umlaute in the correct way…normaly…but not
in all cases. I have tried it out with lots of Mail Clients and Settings and
i found one interessting point:

You don’t say what happens when it isn’t handled correctly. So, it’s hard
to tell what’s wrong.

Are you sure that this is an RT problem? If the email client does not
properly detect and mark the message as 8bit, nothing between the source
and destination is obligated to preserve 8-bit characters in a 7-bit
message. On some email servers, this type of message is rejected, because
it can be a sign of spam.

The problem could also be related to the (lack of) encoding of the
message. View the raw message and see what’s in it for Content-Type,
X-RT-Original-Encoding and so on. That will tell you how the message was
encoded when it came in and how it was converted.

Russell Mosemann, Ph.D. * Computing Services * Concordia University, Nebraska
"I didn’t get the word straight from the horse’s mouth, but I got it
from someone who grazes in the same pasture." - Don Sylwester