I’m attempting to set the initial priority of a ticket using
New tickets are entered through a web form which includes this line (or
Priority: 11, Low - Minor Disruption/Inconv Due Date: 2/25/2005
I’ve installed ExtractCustomFieldValues and set up an OnCreate script with
cf-name | Headername or “Body” | MatchString(re) | Postcmd | Options
Scan body for Priority and put it into priority
But it doesn’t seem to be doing anything. Where can I look for clues about
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