Problems with correspondance

RT Users
1

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I’m having problems getting RT to send out e-mails. For example, I’ve
setup a queue named Test, that just has one scrip… on create,
autoreply to requestors. Whenever I send an e-mail to that queue, no
outgoing
e-mail is ever sent. Here are the logs that RT generates to syslog:

Jan 19 14:32:53 bitpusher-mon-001 RT:
rt-3.4.5-2922-1137709973-1393.12-15-0@example.com #12/156 - Scrip
15 autoreply (/services/requesttracker/lib/RT/Action/SendEmail.pm:237)
Jan 19 14:32:53 bitpusher-mon-001 RT:
rt-3.4.5-2922-1137709973-1393.12-15-0@example.com No recipients
found. Not sending. (/services/requesttracker/lib/RT/Action/
SendEmail.pm:249)
Jan 19 14:32:53 bitpusher-mon-001 RT:
rt-3.4.5-2922-1137709973-1143.12-20-0@example.com #12/156 - Scrip
20 (/services/requesttracker/lib/RT/Action/SendEmail.pm:237)
Jan 19 14:32:53 bitpusher-mon-001 RT:
rt-3.4.5-2922-1137709973-1143.12-20-0@example.com No recipients
found. Not sending. (/services/requesttracker/lib/RT/Action/
SendEmail.pm:249)
Jan 19 14:32:53 bitpusher-mon-001 RT:
rt-3.4.5-2922-1137709973-1178.12-22-0@example.com #12/156 - Scrip
22 (/services/requesttracker/lib/RT/Action/SendEmail.pm:237)
Jan 19 14:32:53 bitpusher-mon-001 RT:
rt-3.4.5-2922-1137709973-1178.12-22-0@example.com No recipients
found. Not sending. (/services/requesttracker/lib/RT/Action/
SendEmail.pm:249)
Jan 19 14:32:53 bitpusher-mon-001 RT: Ticket 12 created in queue
‘test’ by michael@halligan.org (/services/requesttracker/lib/RT/
Ticket_Overlay.pm:730)

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2

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Hash: SHA1

I’m having problems getting RT to send out e-mails. For example, I’ve
setup a queue named Test, that just has one scrip… on create,
autoreply to requestors. Whenever I send an e-mail to that queue, no
outgoing
e-mail is ever sent. Here are the logs that RT generates to syslog:

Jan 19 14:32:53 bitpusher-mon-001 RT:
rt-3.4.5-2922-1137709973-1393.12-15-0@example.com #12/156 - Scrip
15 autoreply (/services/requesttracker/lib/RT/Action/SendEmail.pm:237)
Jan 19 14:32:53 bitpusher-mon-001 RT:
rt-3.4.5-2922-1137709973-1393.12-15-0@example.com No recipients
found. Not sending. (/services/requesttracker/lib/RT/Action/
SendEmail.pm:249)
Jan 19 14:32:53 bitpusher-mon-001 RT:
rt-3.4.5-2922-1137709973-1143.12-20-0@example.com #12/156 - Scrip
20 (/services/requesttracker/lib/RT/Action/SendEmail.pm:237)
Jan 19 14:32:53 bitpusher-mon-001 RT:
rt-3.4.5-2922-1137709973-1143.12-20-0@example.com No recipients
found. Not sending. (/services/requesttracker/lib/RT/Action/
SendEmail.pm:249)
Jan 19 14:32:53 bitpusher-mon-001 RT:
rt-3.4.5-2922-1137709973-1178.12-22-0@example.com #12/156 - Scrip
22 (/services/requesttracker/lib/RT/Action/SendEmail.pm:237)
Jan 19 14:32:53 bitpusher-mon-001 RT:
rt-3.4.5-2922-1137709973-1178.12-22-0@example.com No recipients
found. Not sending. (/services/requesttracker/lib/RT/Action/
SendEmail.pm:249)
Jan 19 14:32:53 bitpusher-mon-001 RT: Ticket 12 created in queue
‘test’ by michael@halligan.org (/services/requesttracker/lib/RT/
Ticket_Overlay.pm:730)

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3

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Ack. Sorry about the double mailing. Had the e-mail in two windows,
forgot that I had already hit send in one of them.On Jan 19, 2006, at 7:07 PM, Michael T. Halligan wrote:

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Hash: SHA1

I’m having problems getting RT to send out e-mails. For example,
I’ve setup a queue named Test, that just has one scrip… on create,
autoreply to requestors. Whenever I send an e-mail to that queue,
no outgoing
e-mail is ever sent. Here are the logs that RT generates to syslog:

Jan 19 14:32:53 bitpusher-mon-001 RT:
rt-3.4.5-2922-1137709973-1393.12-15-0@example.com #12/156 - Scrip
15 autoreply (/services/requesttracker/lib/RT/Action/SendEmail.pm:237)
Jan 19 14:32:53 bitpusher-mon-001 RT:
rt-3.4.5-2922-1137709973-1393.12-15-0@example.com No recipients
found. Not sending. (/services/requesttracker/lib/RT/Action/
SendEmail.pm:249)
Jan 19 14:32:53 bitpusher-mon-001 RT:
rt-3.4.5-2922-1137709973-1143.12-20-0@example.com #12/156 - Scrip
20 (/services/requesttracker/lib/RT/Action/SendEmail.pm:237)
Jan 19 14:32:53 bitpusher-mon-001 RT:
rt-3.4.5-2922-1137709973-1143.12-20-0@example.com No recipients
found. Not sending. (/services/requesttracker/lib/RT/Action/
SendEmail.pm:249)
Jan 19 14:32:53 bitpusher-mon-001 RT:
rt-3.4.5-2922-1137709973-1178.12-22-0@example.com #12/156 - Scrip
22 (/services/requesttracker/lib/RT/Action/SendEmail.pm:237)
Jan 19 14:32:53 bitpusher-mon-001 RT:
rt-3.4.5-2922-1137709973-1178.12-22-0@example.com No recipients
found. Not sending. (/services/requesttracker/lib/RT/Action/
SendEmail.pm:249)
Jan 19 14:32:53 bitpusher-mon-001 RT: Ticket 12 created in queue
‘test’ by michael@halligan.org (/services/requesttracker/lib/RT/
Ticket_Overlay.pm:730)

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Qny19jdcbZXowzGSdp3qAJA=
=kjwy
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4

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And, I’ve fixed it. The problem ended up being that I’m using
Apache’s authentication, with my usernames being the same as their e-
mail addresses.
Because of this, when a new user gets created by a web login, they
never actually get their information filled out. Once an e-mail
address has been
set, recipients are found.On Jan 19, 2006, at 7:09 PM, Michael T. Halligan wrote:

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Ack. Sorry about the double mailing. Had the e-mail in two windows,
forgot that I had already hit send in one of them.

On Jan 19, 2006, at 7:07 PM, Michael T. Halligan wrote:

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Hash: SHA1

I’m having problems getting RT to send out e-mails. For example,
I’ve setup a queue named Test, that just has one scrip… on
create, autoreply to requestors. Whenever I send an e-mail to that
queue, no outgoing
e-mail is ever sent. Here are the logs that RT generates to syslog:

Jan 19 14:32:53 bitpusher-mon-001 RT:
rt-3.4.5-2922-1137709973-1393.12-15-0@example.com #12/156 -
Scrip 15 autoreply (/services/requesttracker/lib/RT/Action/
SendEmail.pm:237)
Jan 19 14:32:53 bitpusher-mon-001 RT:
rt-3.4.5-2922-1137709973-1393.12-15-0@example.com No recipients
found. Not sending. (/services/requesttracker/lib/RT/Action/
SendEmail.pm:249)
Jan 19 14:32:53 bitpusher-mon-001 RT:
rt-3.4.5-2922-1137709973-1143.12-20-0@example.com #12/156 -
Scrip 20 (/services/requesttracker/lib/RT/Action/SendEmail.pm:237)
Jan 19 14:32:53 bitpusher-mon-001 RT:
rt-3.4.5-2922-1137709973-1143.12-20-0@example.com No recipients
found. Not sending. (/services/requesttracker/lib/RT/Action/
SendEmail.pm:249)
Jan 19 14:32:53 bitpusher-mon-001 RT:
rt-3.4.5-2922-1137709973-1178.12-22-0@example.com #12/156 -
Scrip 22 (/services/requesttracker/lib/RT/Action/SendEmail.pm:237)
Jan 19 14:32:53 bitpusher-mon-001 RT:
rt-3.4.5-2922-1137709973-1178.12-22-0@example.com No recipients
found. Not sending. (/services/requesttracker/lib/RT/Action/
SendEmail.pm:249)
Jan 19 14:32:53 bitpusher-mon-001 RT: Ticket 12 created in queue
‘test’ by michael@halligan.org (/services/requesttracker/lib/RT/
Ticket_Overlay.pm:730)

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