Problems with commandline tool

RT Users
1

Hi!

When I try to do a commandline search I get the following error (RT 2.0.13):

[nils@cassandra nils]$ /usr/local/rt2/bin/rt --limit-body=Hallo
Can’t locate object method “LimitBody” via package “RT::Tickets” (perhaps
you forgot to load “RT::Tickets”?) at /usr/local/rt2/bin/rt line 569.

Looking at the RT::Tickets module I saw, that the Method LimitBody is not
defined. Any Ideas, where I can get it?

Nils

2

Hello,

How stable is 2.1.46? I’m very interested in the new features for my
workgroup. Is an upgrade from 2.0.15 easy?

Harald Zielstorff

3

Nils Ketelsen wrote:

[nils@cassandra nils]$ /usr/local/rt2/bin/rt --limit-body=Hallo
Can’t locate object method “LimitBody” via package “RT::Tickets” (perhaps
you forgot to load “RT::Tickets”?) at /usr/local/rt2/bin/rt line 569.

Bug in the “rt” command. The attached patch fixes this.
Phil Homewood, Systems Janitor, www.SnapGear.com
pdh@snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
SnapGear - Custom Embedded Solutions and Security Appliances

rt-patch (415 Bytes)

4

At 14:57 15.11.2002 +0100, Nils Ketelsen wrote:

Looking at the RT::Tickets module I saw, that the Method LimitBody is not
defined. Any Ideas, where I can get it?

Solved. Thanks to Florian Weimer, who also sent the patch to
rt-2.0-bugs@fsck.com

The Method is names LimitContent within the perl Module, not LimitBody.

Nils

5

Greetings all,

I have recently run into two big issues with RT in our organization, and I
was thinking some of you may have the answers I seek.

Number one is lost tickets. I have some tickets that I can trace all the
way into RT (via Sendmail logs) but they never show up in queues. Using the
$ticketcount hack someone (I have no idea who) cooked up, I see “10 results
found” when I search on the Requestor, but I do not see the tickets. The
search, FWIW, is “Requestor: partofhisemail”

Number two is the size of the database. The database on our install has
mushroomed out of control, and I need to know if any of you have any
experience vetting it. It’s up to 4.1G and we are beginning to see
performance problems.

Thanks in advance for any enlightenment you can shed on this problem.

~Ben
Ben Browning benb@theriver.com
The River Internet Access Co.
Network Operations
1-877-88-RIVER http://www.theriver.com