We are using the latest version of RT and now we have the problem that
sometimes overnight 4000 to 10000 requests are created by
autoresponders, mainly by GMX. That means that f.e. a GMX user sends
an email at 10 pm to our queue and the RT replies with the standard
answer and the ticket ID. The autoresponder of the user answers with
the standard text and RT replies with the standard answer and a new
ticket ID …
This is a very serious problem because approximatly all 20 to 30 hours
I have to stop the request tracker, remove all the dummy entries form
the database and restart the request tracker.
Are there any known ways to handle such a everyday problem?