Problems with autoresponders

RT Users
1

Hello!

We are using the latest version of RT and now we have the problem that
sometimes overnight 4000 to 10000 requests are created by
autoresponders, mainly by GMX. That means that f.e. a GMX user sends
an email at 10 pm to our queue and the RT replies with the standard
answer and the ticket ID. The autoresponder of the user answers with
the standard text and RT replies with the standard answer and a new
ticket ID …

This is a very serious problem because approximatly all 20 to 30 hours
I have to stop the request tracker, remove all the dummy entries form
the database and restart the request tracker.

Are there any known ways to handle such a everyday problem?

Best regards,

Hansjoerg Posch

2

That’s just no good. Do these autoresponder messages have any
notation that they’re from autroresponders? (Such as a precedence: bulk)
header? Also, what version of RT are you running, exactly? ‘latest’
can be interpreted many different ways by many different folks.

    -jOn Sun, Mar 04, 2001 at 04:06:26PM +0100, Hansjoerg Posch wrote:

Hello!

We are using the latest version of RT and now we have the problem that
sometimes overnight 4000 to 10000 requests are created by
autoresponders, mainly by GMX. That means that f.e. a GMX user sends
an email at 10 pm to our queue and the RT replies with the standard
answer and the ticket ID. The autoresponder of the user answers with
the standard text and RT replies with the standard answer and a new
ticket ID …

This is a very serious problem because approximatly all 20 to 30 hours
I have to stop the request tracker, remove all the dummy entries form
the database and restart the request tracker.

Are there any known ways to handle such a everyday problem?

Best regards,

Hansjoerg Posch

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

jesse reed vincent – root@eruditorum.org – jesse@fsck.com
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

“If IBM wanted to make clones, we could make them cheaper and faster than
anyone else!” - An IBM Rep. visiting Vassar College’s Comp Sci Department.

3

Hello!

The headers of an example mail:

X-Autoresponse-From pendora@gmx.de
Date Sun, 4 Mar 01 14:42:12 GMT
Message-ID 20010304144212.821vac1@mx10.gmx.net
Reply-To pendora@gmx.de

4

Ugh. sadly, that’s not at all standard…not that there is an official
standard, but most folks who write autoresponders have the common courtesy
of setting the Precedence header to ‘bulk’.

Basically, what you want to do is add some code to lib/rt/ui/mail/manipulate
just after this:

    elsif ($line =~ /^Precedence: (.*)/si) {
        $precedence = $1;
    }

that says:
elsif ($line =~ /^X-Autoresponse-From:/si) {
$precedence = ‘bulk’;
}

that should make it stop replying to those messagesOn Mon, Mar 05, 2001 at 11:31:01AM +0100, Hansjoerg Posch/myDay . cc wrote:

Hello!

The headers of an example mail:

X-Autoresponse-From pendora@gmx.de
Date Sun, 4 Mar 01 14:42:12 GMT
Message-ID 20010304144212.821vac1@mx10.gmx.net
Reply-To pendora@gmx.de
From autoresponder@gmx.de (Autoresponder)
To rt@mail.myday.cc
Subject Ihre Mail an / Your message to : pendora@gmx.de

“From” and “X-Autoresponse-From” are significant.

Our Version: 1.0.7.

Best regards,

Hansjoerg Posch

        • Orginale Nachricht Anfang - - - -
          Von: Jesse jesse@fsck.com
          Gesendet: 04.03.2001 17:33:35
          Betreff: [rt-users] Problems with autoresponders
          Empfaenger: Hansjoerg Posch hp@myday.cc

That’s just no good. Do these autoresponder messages have any
notation that they’re from autroresponders? (Such as a precedence:
bulk)
header? Also, what version of RT are you running, exactly?
‘latest’

can be interpreted many different ways by many different folks.

    -j

On Sun, Mar 04, 2001 at 04:06:26PM +0100, Hansjoerg Posch wrote:

Hello!

We are using the latest version of RT and now we have the problem

that

sometimes overnight 4000 to 10000 requests are created by
autoresponders, mainly by GMX. That means that f.e. a GMX user
sends

an email at 10 pm to our queue and the RT replies with the
standard

answer and the ticket ID. The autoresponder of the user answers
with

the standard text and RT replies with the standard answer and a
new

ticket ID …

This is a very serious problem because approximatly all 20 to 30
hours
I have to stop the request tracker, remove all the dummy entries
form
the database and restart the request tracker.

Are there any known ways to handle such a everyday problem?

Best regards,

Hansjoerg Posch

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

–
jesse reed vincent – root@eruditorum.org – jesse@fsck.com
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

“If IBM wanted to make clones, we could make them cheaper and
faster
than
anyone else!” - An IBM Rep. visiting Vassar College’s Comp Sci
Department.

        • Orginale Nachricht Ende - - - -

Mit freundlichen Grüßen

Hansjoerg Posch

CEO/ Geschäftsführender Gesellschafter
My Internet Service GmbH

Marktgasse 14
8010 Graz
Austria
Tel. +43 / (0) 676 / 35 09 515
http://www.myday.cc
mailto:hp@myday.cc

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

jesse reed vincent – root@eruditorum.org – jesse@fsck.com
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

Pelcgb-serrqbz abj!