Problems with autoreply and ticket creation

RT Users
1

Dear All,
I am using RT 2.0 on SunOS. We use microsoft
exchange server for our mail server. The mails are
forwarded to the exchange server from sendmail.
I am unable to create a ticket by sending an email
to to the address support@domain.com(domain= our
comapny name). How ever when i am able to create a
ticket and get an autoreply when i use the Web
interface. It would be great if some one could thorw
some light on it.
Thank you
ravu

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2

I forgot to mention that i have apache 1.3.26 and perl
5.8.0 installed and the OS release is 5.7
Thank you
ajay

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3

Take a look at your sendmail logs.-----Original Message-----
From: pratha ravu [mailto:ravu_730@yahoo.com]
Sent: Tuesday, October 21, 2003 10:01 AM
To: rt-users@lists.fsck.com
Subject: [rt-users] problems with autoreply and ticket creation

Dear All,
I am using RT 2.0 on SunOS. We use microsoft
exchange server for our mail server. The mails are
forwarded to the exchange server from sendmail.
I am unable to create a ticket by sending an email
to to the address support@domain.com(domain= our
comapny name). How ever when i am able to create a
ticket and get an autoreply when i use the Web
interface. It would be great if some one could thorw
some light on it.
Thank you
ravu

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4

On Tue, Oct 21, 2003 at 07:00:48AM -0700, pratha ravu said:

Dear All,
I am using RT 2.0 on SunOS. We use microsoft
exchange server for our mail server. The mails are
^^^ I’m sorry for you…

forwarded to the exchange server from sendmail.
I am unable to create a ticket by sending an email
to to the address support@domain.com(domain= our
comapny name). How ever when i am able to create a

Well, are you forwarding the “support@domain” mails back to sendmail
from exchange??? If you read the install docs, you need to add an alias
on the sendmail box that pipes the “support” mail to the RT mail
gateway.