Problems with autogenerating passwords

RT Users
1

Hello,
Please I’m new to RT and I’ve been having problems with the autogenerated password template. I copied the one on the wiki’s site but i don’t get the password generated with the autoreply. I’ve read other postings and there seems to be some bugs in the one i used. Please can someone be kind enough to send me the corrected autoreply template.
Thanks all

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2

Oluwatomisin Ilori wrote:

Hello,
Please I’m new to RT and I’ve been having problems with the
autogenerated password template. I copied the one on the wiki’s site but
i don’t get the password generated with the autoreply. I’ve read other
postings and there seems to be some bugs in the one i used. Please can
someone be kind enough to send me the corrected autoreply template.
Thanks all
It should work.
Start from RT debug log:
http://wiki.bestpractical.com/?Debug

3

Thanks so much for the information. I’ve created the rt.log file and I also put the following lines in RT_SiteConfig file

Absolute file name or relative to path in LogDir option.Set($LogToFileNamed , “rt.log”);# Log levelSet($LogToFile , ‘debug’);

However, I still get the default auto reply when i create a ticket via an email without showing the auto-generated passwords

I also checked rt.log afterwards but there was nothing inside it.

Any assistance would be highly appreciated.

Thanks.

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4

Oluwatomisin Ilori wrote:

Thanks so much for the information. I’ve created the rt.log file and I
also put the following lines in RT_SiteConfig
http://wiki.bestpractical.com/index.cgi?RT_SiteConfig file

Absolute file name or relative to path in LogDir option.

Set($LogToFileNamed , “rt.log”);

Log level

Set($LogToFile , ‘debug’);

However, I still get the default auto reply when i create a ticket via an email without showing the auto-generated passwords
Have you created new template or changed default one?

I also checked rt.log afterwards but there was nothing inside it.
Apache stop then start is required to apply config changes.

5

Please, i still can’t get auto generated passwords sent to users and there is nothing in rt.log. Can anyone help out?

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6

I created a new template for the particular queue. I didn’t tamper with the default auto-reply template.

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7

Oluwatomisin Ilori wrote:

I created a new template for the particular queue. I didn't tamper
with the default auto-reply template.

Then you should change AutoReply scrip and choose template that you’ve
created for it.

Please read info about scrips and relaited things like Conditions,
Actions, Templates:
http://wiki.bestpractical.com/?Scrip