Problems with adding info to request


#1

LS,

I have installed RT 1.0.7 on my system.
Everything seems to work except adding info to a ticket.
(replying/givingcomment/resolving/etc)
An internal server error occurs then. (error 500)

When I check the logs of apache it gives:
Couldn’t open /var/rt/transactions/2001/Feb/17/6.28 for writing: Permission
denied
[Sat Feb 17 20:03:35 2001] [error] [client x.75.28.185] Premature end of
script headers: /usr/local/bin/cgi/webrt.cgi

It seems like the dir isn’t writable for apache.
I’ve changed the ownership to nobody.nobody but it’s still giving me the
errors.

What kan I do about it?

I’m working with RedHat, Kernel 2.2.16-22 on an i586

Kind Regards,

Joachim


#2

you are right about it being an ownership problem, if I remembe right, its
supposed to be owned by rt.rt. But my memory’s a little foggy on this
point…

BrianOn Sat, 17 Feb 2001, Joachim de Boer wrote:

LS,

I have installed RT 1.0.7 on my system.
Everything seems to work except adding info to a ticket.
(replying/givingcomment/resolving/etc)
An internal server error occurs then. (error 500)

When I check the logs of apache it gives:
Couldn’t open /var/rt/transactions/2001/Feb/17/6.28 for writing: Permission
denied
[Sat Feb 17 20:03:35 2001] [error] [client x.75.28.185] Premature end of
script headers: /usr/local/bin/cgi/webrt.cgi

It seems like the dir isn’t writable for apache.
I’ve changed the ownership to nobody.nobody but it’s still giving me the
errors.

What kan I do about it?

I’m working with RedHat, Kernel 2.2.16-22 on an i586

Kind Regards,

Joachim


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#3

It sounds like some of your RT scripts have lost their setuid bit.
in the rt install directory, run ‘make fixperms’

    -jOn Sat, Feb 17, 2001 at 08:40:02PM +0100, Joachim de Boer wrote:

LS,

I have installed RT 1.0.7 on my system.
Everything seems to work except adding info to a ticket.
(replying/givingcomment/resolving/etc)
An internal server error occurs then. (error 500)

When I check the logs of apache it gives:
Couldn’t open /var/rt/transactions/2001/Feb/17/6.28 for writing: Permission
denied
[Sat Feb 17 20:03:35 2001] [error] [client x.75.28.185] Premature end of
script headers: /usr/local/bin/cgi/webrt.cgi

It seems like the dir isn’t writable for apache.
I’ve changed the ownership to nobody.nobody but it’s still giving me the
errors.

What kan I do about it?

I’m working with RedHat, Kernel 2.2.16-22 on an i586

Kind Regards,

Joachim


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rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

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