Problems with add new user in rt 3.0.10

RT Developers
1

Hi,

We have some problems when we want to add a new user. Configuration->new
user. We fill in username, email, nickname etc and set “let this user be
granted rights”. After pressing submit we got an internal server error
and must restart apache. The new user is stored in the database thou,
but he granted rights are not set.

Does anyone know about this problem?

Hilde Therese

2

please don’t post this to devel…
What error do you get in rt log?

sAMuelFrom: Hilde Therese Lauvset [mailto:Hilde.Lauvset@cc.uit.no]
Sent: Friday,07 May,2004 11:07
To: rt-devel@lists.bestpractical.com
Subject: [Rt-devel] Problems with add new user in rt 3.0.10

Hi,

We have some problems when we want to add a new user. Configuration->new user. We fill in username, email, nickname etc and set “let this user be granted rights”. After pressing submit we got an internal server error and must restart apache. The new user is stored in the database thou, but he granted rights are not set.

Does anyone know about this problem?

Hilde Therese

3

Activate debug level logging in RT, restart apache and look again what error it gives to you.

SAmuelFrom: Hilde Therese Lauvset [mailto:Hilde.Lauvset@cc.uit.no]
Sent: Friday,07 May,2004 14:21
To: Senoner Samuel
Subject: SV: [Rt-devel] Problems with add new user in rt 3.0.10

Ok, I’m sorry.

The rt log doesn’t show anything special when this problem accure.

Hilde

-----Opprinnelig melding-----
Fra: rt-devel-bounces@lists.bestpractical.com [mailto:rt-devel-bounces@lists.bestpractical.com] På vegne av Senoner Samuel
Sendt: 7. mai 2004 11:13
Til: Hilde Therese Lauvset; rt-devel@lists.bestpractical.com
Emne: RE: [Rt-devel] Problems with add new user in rt 3.0.10

please don’t post this to devel…

What error do you get in rt log?

sAMuel

From: Hilde Therese Lauvset [mailto:Hilde.Lauvset@cc.uit.no]
Sent: Friday,07 May,2004 11:07
To: rt-devel@lists.bestpractical.com
Subject: [Rt-devel] Problems with add new user in rt 3.0.10

Hi,

We have some problems when we want to add a new user. Configuration->new user. We fill in username, email, nickname etc and set “let this user be granted rights”. After pressing submit we got an internal server error and must restart apache. The new user is stored in the database thou, but he granted rights are not set.

Does anyone know about this problem?

Hilde Therese