Problems with 3.2.2 on Debian

RT Users
1

I’ve tried to install rt 3.2.2 on Debian… It works fine if I use the
http://host/rt/index.html to enter… Without the index.html appended, the
apache error log says

Attempt to serve directory: /usr/share/request-tracker3.2/html/

This is a problem any time the link points just to the directory name (such
as the link to “Home”)… I’m using apache2, and I think I’ve followed all
the instructions… Here are the various configuration files I’ve modified
(sanitized of course). Any help is appreciated.

Ron

From /etc/request-tracker3.2/RT_SiteConfig.pm

Set($rtname, ‘host.aiias.edu’);
Set($Organization, ‘aiias.edu’);
Set($CorrespondAddress , ‘rt@host.aiias.edu’);
Set($CommentAddress , ‘rt-comment@host.aiias.edu’);
Set($DatabaseType, ‘Pg’); # e.g. Pg or mysql

Set($DatabaseUser , ‘rtuser’);
Set($DatabasePassword , ‘password’);
Set($DatabaseName , ‘rtdb’);

Set($WebPath , “/rt”);
Set($WebBaseURL , “http://host.aiias.edu/”);

From /etc/request-tracker3.2/apache2-modperl2.conf

Alias /rt /usr/share/request-tracker3.2/html

AddDefaultCharset UTF-8

PerlModule Apache2 Apache::compat
PerlModule Apache::DBI
PerlRequire /usr/share/request-tracker3.2/libexec/webmux.pl
PerlSetVar MasonArgsMethod CGI
RewriteEngine on

You might need to alter these two lines which refer to /rt to match

whatever base URL you are using for your rt3 site.

RewriteRule ^/rt$ /rt/
RewriteRule ^/rt/(.)$ /usr/share/request-tracker3.2/html/$1
RewriteCond %{REQUEST_FILENAME} -d
RewriteRule ^(/usr/share/request-tracker3.2/html.)/$ $1/index.html

<Directory /usr/share/request-tracker3.2/html/NoAuth/images>
SetHandler default-handler

<Directory /usr/share/request-tracker3.2/html>
Options Indexes
SetHandler perl-script
PerlHandler RT::Mason

From /etc/apache2/httpd.conf

Include /etc/request-tracker3.2/apache2-modperl2.conf

Ronald Vyhmeister, PhD
rvyhmeister@aiias.edu
Chairman, Department of Business
AIIAS
Technology is dominated by two kinds of people:
Those who manage what they do not understand and
those who understand that which they do not manage.

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