Problems with 3.0.9

RT Users
1

I’ve installed 3.0.9 clean on a debian server, adjusted postgres to allow
local connections… and all works fine, except… If I reply to an e-mail,
this is what I get… and even when I use the web interface to reply, I get
the same error… Interestingly, the requestor e-mail is set correctly.
Any other ideas?

Thanks,

Ron

Mar 2 15:32:54 mba RT: Converting ‘us-ascii’ to ‘utf-8’ for text/plain -
RE: [m
ba.aiias.edu #38] AutoReply: New fake problem
Mar 2 15:32:54 mba RT: Found a ticket ID. It’s 38
Mar 2 15:32:54 mba RT: RT::Scrip=HASH(0x9873088): Couldn’t prepare Open
Tickets
(/usr/share/perl5/RT/Scrip_Overlay.pm:346)
Mar 2 15:32:54 mba RT: rt-3.0.9-38-75.17.8335604243324@mba.aiias.edu
#38/75 -
Scrip 4 (/usr/share/perl5/RT/Action/SendEmail.pm:92)
Mar 2 15:32:54 mba RT: rt-3.0.9-38-75.17.8335604243324@mba.aiias.edu No
reci
pients found. Not sending. (/usr/share/perl5/RT/Action/SendEmail.pm:257)
Mar 2 15:32:54 mba RT: rt-3.0.9-38-75.11.9769624133094@mba.aiias.edu
#38/75 -
Scrip 5 (/usr/share/perl5/RT/Action/SendEmail.pm:92)
Mar 2 15:32:54 mba RT: rt-3.0.9-38-75.11.9769624133094@mba.aiias.edu No
reci
pients found. Not sending. (/usr/share/perl5/RT/Action/SendEmail.pm:257)
Mar 2 15:32:54 mba RT: rt-3.0.9-38-75.12.697119316811@mba.aiias.edu
#38/75 -
Scrip 6 (/usr/share/perl5/RT/Action/SendEmail.pm:92)
Mar 2 15:32:54 mba RT: rt-3.0.9-38-75.12.697119316811@mba.aiias.edu No
recip
ients found. Not sending. (/usr/share/perl5/RT/Action/SendEmail.pm:257)
Mar 2 15:32:55 mba postfix/local[31175]: E514432E75: to=rt@mba.aiias.edu,
rel
ay=local, delay=2, status=sent (“|/usr/bin/rt-mailgate --queue general
–action
correspond --url http://localhost/rt”)
Ronald Vyhmeister, PhD
rvyhmeister@aiias.edu
Chairman, Business Department
AIIAS
Technology is dominated by two kinds of people:
Those who manage what they do not understand and
those who understand that which they do not manage.

2

By default action actor not notified unless you set $NotifyActor to 1 in
config.
Then look in your scrips better may be you’ve forgot somebody notifications.

	Good luck. Ruslan.

Ronald Vyhmeister wrote:

3

Ronald Vyhmeister wrote:

NotifyActor was not set to 1, but it is set to 1 now… same result…

I restarted apache-perl…

any further ideas?

No ideas about problem except scrip configuration.

“No recipients found. Not sending.” Mean that rt has collected all
recipients then filter array and get empty list.

What is exactly scrip description which you want to trigger? And what
are you doing to trigger it?

	Sorry, Ruslan.

PS: Always reply to list too.

4

NotifyActor was not set to 1, but it is set to 1 now… same result…
I restarted apache-perl… any further ideas?

restarted, or stoped and started? as is mentioned everywhere you
need a full stop and start to pick up changes.

seph