Hello all,
I am getting some strange errors from RT. When ever I change the value of
a CustomField
that has values specified I get these messages
* Network Status Disabled changed to Enabled
* Custom field value Disabled could not be found for custom field
Network Status
RT seems to be telling me that it can’t find the field value Disabled for
the CustomField.
But it changes the value anyway. I have two values for this field,
Enabled, and Disabled.
I have tried removing the vales and re-adding them but it didn’t help.
Anyone seen this before.
Jason
Jason Alexander
Senior Security Analyst
CIO Office, The University of Iowa
300-28 University Services Building
jason-alexander@uiowa.edu / 319-335-6174
Hello,
I just did a clean install of RT 3.0.2 and a totally clean database and I
am still seeing this problem.
It happens on any custom field that I have set to select a value. Anyone
got any idea.
At 11:23 AM 6/9/2003 -0500, you wrote:
Hello all,
I am getting some strange errors from RT. When ever I change the value of
a CustomField
that has values specified I get these messages
- Network Status Disabled changed to Enabled
- Custom field value Disabled could not be found for custom field
Network Status
RT seems to be telling me that it can’t find the field value Disabled for
the CustomField.
But it changes the value anyway. I have two values for this field,
Enabled, and Disabled.
I have tried removing the vales and re-adding them but it didn’t help.
Anyone seen this before.
Jason
Jason Alexander
Senior Security Analyst
CIO Office, The University of Iowa
300-28 University Services Building
jason-alexander@uiowa.edu / 319-335-6174
Ok this really sucks. I just did a completely new install of Redhat 7.3 with
Apache and Mod_Perl. I’m still getting errors when I update the value of a
custom field. I have nothing on the box.
I install apache, perl mod_perl and mysql all from the Redhat 7.3 rpms. Here
is the headers from my server
HTTP Header Info
HTTP/1.1 200 OK
Server: Apache/1.3.23 (Unix) (Red-Hat/Linux) mod_ssl/2.8.7 OpenSSL/0.9.6b
DAV/1.0.3 PHP/4.1.2 mod_perl/1.26
Set-Cookie: RT_SID=fc4e22ba2fa637b7430f1cba9a55b9de; path=/
Pragma: no-cache
Cache-control: no-cache
Connection: close
Content-Type: text/html; charset=utf-8
To install RT I followed all the instructions to the letter. Since no one
answered me I don’t know what
to assume. I think this is a Bug.
Jason
At 09:26 AM 6/11/2003 -0500, you wrote:
Hello,
I just did a clean install of RT 3.0.2 and a totally clean database and I
am still seeing this problem.
It happens on any custom field that I have set to select a value. Anyone
got any idea.
At 11:23 AM 6/9/2003 -0500, you wrote:
Hello all,
I am getting some strange errors from RT. When ever I change the value
of a CustomField
that has values specified I get these messages
- Network Status Disabled changed to Enabled
- Custom field value Disabled could not be found for custom field
Network Status
RT seems to be telling me that it can’t find the field value Disabled for
the CustomField.
But it changes the value anyway. I have two values for this field,
Enabled, and Disabled.
I have tried removing the vales and re-adding them but it didn’t help.
Anyone seen this before.
Jason
Jason Alexander
Senior Security Analyst
CIO Office, The University of Iowa
300-28 University Services Building
jason-alexander@uiowa.edu / 319-335-6174
Hi,
We’re seeing this too. At first I thought it was just on older tickets
where Keywords hadn’t translated to CustomFields properly, but we’re
seeing it on new tickets also.
It doesn’t appear fatal, but it is both annoying and confusing to users.On Thu, 2003-06-12 at 14:00, Jason Alexander wrote:
Ok this really sucks. I just did a completely new install of Redhat 7.3 with
Apache and Mod_Perl. I’m still getting errors when I update the value of a
custom field. I have nothing on the box.
I install apache, perl mod_perl and mysql all from the Redhat 7.3 rpms. Here
is the headers from my server
HTTP Header Info
HTTP/1.1 200 OK
Date: Thu, 12 Jun 2003 20:57:20 GMT
Server: Apache/1.3.23 (Unix) (Red-Hat/Linux) mod_ssl/2.8.7 OpenSSL/0.9.6b
DAV/1.0.3 PHP/4.1.2 mod_perl/1.26
Set-Cookie: RT_SID=fc4e22ba2fa637b7430f1cba9a55b9de; path=/
Pragma: no-cache
Cache-control: no-cache
Connection: close
Content-Type: text/html; charset=utf-8
To install RT I followed all the instructions to the letter. Since no one
answered me I don’t know what
to assume. I think this is a Bug.
Jason
At 09:26 AM 6/11/2003 -0500, you wrote:
Hello,
I just did a clean install of RT 3.0.2 and a totally clean database and I
am still seeing this problem.
It happens on any custom field that I have set to select a value. Anyone
got any idea.
At 11:23 AM 6/9/2003 -0500, you wrote:
Hello all,
I am getting some strange errors from RT. When ever I change the value
of a CustomField
that has values specified I get these messages
- Network Status Disabled changed to Enabled
- Custom field value Disabled could not be found for custom field
Network Status
RT seems to be telling me that it can’t find the field value Disabled for
the CustomField.
But it changes the value anyway. I have two values for this field,
Enabled, and Disabled.
I have tried removing the vales and re-adding them but it didn’t help.
Jeremy Doran fox-rt_users@vulpes.net