Problems Searching for Tickets after update to 2.0.15 from 2.0.11

RT Users
1

Hi,

running 2.0.15 on MacOS X Server 10.1.4 i have problems with Searching for
Tickets using the Webinterface.

Searching for Tickets with status “Dead” does never return any results,
allthough i verified, that i have dead tickets in the rt-database.

Searching for subjects also doesn’t return tickets with status “dead”.

Is this intentional? If it is, why is status “dead” even included in the
popup on the search form?

Thanks
Stefan
Stefan Seiz http://www.StefanSeiz.com
Spamto: bin@imd.net

2

Searching for Tickets with status “Dead” does never return any results,
allthough i verified, that i have dead tickets in the rt-database.

Searching for subjects also doesn’t return tickets with status “dead”.

Is this intentional?

Yes. Please refer to http://www.fsck.com/rtfm/article.html?id=229 and
also this list’s archives.

If it is, why is status “dead” even included in the
popup on the search form?

Good question. I’d imagine its because its listing the possible status
variables.

Regards,

                         Bruce Campbell                            RIPE
               Systems/Network Engineer                             NCC
             www.ripe.net - PGP562C8B1B             Operations/Security
3

Yes. Please refer to http://www.fsck.com/rtfm/article.html?id=229 and
also this list’s archives.

Thanks! I feel dumb now. i had browsed RTFM but didn’t notice it has a
search function too. Searching for “dead” would have answered my question
:wink:

If it is, why is status “dead” even included in the
popup on the search form?

Good question. I’d imagine its because its listing the possible status
variables.

Guess there’s only one function doing the propagation of the status popups,
and as they’re used all over the place - incl. places where you need status
“dead”, it’s included in the search screen. If someone has too much time,
this could be changed as it is misleading somehow. Otherwise not a big deal.

Stefan Seiz http://www.StefanSeiz.com
Spamto: bin@imd.net