I’m getting really really close to finally getting my RT5 running with wsgetmail. I’d appreciated everyone help in this community
On my RT5 Site, I have a couple of problems.
- wsgetmail is running fine, but it’s not pulling in any emails
- when trying to reply to a test ticket on RT5 Site, I’m getting this error “The RT System itself - Sending the previous mail has failed. Please contact your admin, they can find more details in the logs.”
In the upgrading instructions for 5.0.3, I’m currently stuck at step 10. I couldn’t locate the file /etc/aliases. Can someone show me where I can find it?
"10) Configure the RT email gateway. To let email flow to your RT
server, you need to add a few lines of configuration to your mail
server’s “aliases” file. These lines “pipe” incoming email messages
from your mail server to RT.
Add the following lines to /etc/aliases (or your local equivalent)
on your mail server:
rt: "|/opt/rt5/bin/rt-mailgate --queue general --action correspond --url http://rt.example.com/"
rt-comment: "|/opt/rt5/bin/rt-mailgate --queue general --action comment --url http://rt.example.com/"
You'll need to add similar lines for each queue you want to be able to
send email to. To find out more about how to configure RT's email
gateway, type:
perldoc /opt/rt5/bin/rt-mailgate
"