Problems on replying

RT Users
1

Hello!
I dont’ undestand what’s happening with RT.
when I reply to a ticket, on the web interface, it doesn’t send an email
to the requestor.
I know that my RT is sending emails, because I have the "autoReply"
turned on and it works.

Also I have the following permissions:
*Configuration-Queues-Group rights-AdminCc ReplyTo Ticket (I’m
replying with an AdminCc user)
*Configuration-Global-Everyone ReplyTo Ticket

Can you help me?
Thanks, Mariana

2

Mariana Martins Lopes wrote:

when I reply to a ticket, on the web interface, it doesn’t send an email
to the requestor.

http://www.fsck.com/rtfm/article.html?id=5#73
Phil Homewood, Systems Janitor, www.SnapGear.com
pdh@snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
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