Problems installing rt 3.4

RT Users
1

hello everyone

I’ve debian sarge 3.1 stable version, with RT 3.0.12 installed.

I want to upgrade to rt 3.4 but executing
apt-get request-tracker3.4 I received the following message

Can’t locate object method “save_parsers_debian” via package “XML::SAX” at
/usr/bin/update-perl-sax-parsers line 90.
dpkg: error processing libxml-sax-perl (–configure):

I tried to install the needed dependencies before, but still, I’m facing
the same problem

thanks in advance for any answer
regards
Enediel
Linux user 398956

2

I am installing 3.4.4 and used

./configure
–with-db-type=Pg
–with-db-dba=postgres
-with-db-rt-pass=pass
–prefix=/www/RT/

This should use my Postgres DB right?

But I get this error,
DBI connect(‘dbname=rt;host=localhost’,‘rt’,…) failed: Can’t connect to
local MySQL server through socket ‘/var/lib/mysql/mysql.sock’ (2) at
/usr/lib/perl5/site_perl/5.8.3/DBIx/SearchBuilder/Handle.pm line 98

MySQL is not even installed.
Any ideas?

Thanks
-gt

3

hello everyone

I’ve debian sarge 3.1 stable version, with RT 3.0.12 installed.

I want to upgrade to rt 3.4 but executing
apt-get request-tracker3.4 I received the following message

Can’t locate object method “save_parsers_debian” via package “XML::SAX” at
/usr/bin/update-perl-sax-parsers line 90.
dpkg: error processing libxml-sax-perl (–configure):

I tried to install the needed dependencies before, but still, I’m facing
the same problem

Take a look at this bug report for the libxml-sax-perl package. It
looks quite similar to your problem.

http://bugs.debian.org/cgi-bin/bugreport.cgi?bug=229178

Which basically boils down to: “if you have installed XML::SAX via
CPAN you should uninstall it before installing the Debian version with
apt-get”

HTH,

Stephen Quinney