I have RT 3.4.4 installed with RTFM 2.0.4 on FreeBSD with a Postgres
database backend. After I attach an article to a ticket and email it
to a requestor I get the error attached below. The ticket still is
sent to the requestor but the error is slowing down the workflow of
our helpdesk so I was hoping there might be a fix for this.
Thanks.
System error
error:
Can’t call method “Id” on an undefined value at /usr/local/rt3/lib/RT/
URI/fsck_com_rtfm.pm line 147.
context:
…
143: }
144: }
145:
146: $self->{‘object’} = $article;
147: return ($article->Id);
148: }
149:
150: =head2 IsLocal
151:
…
code stack:
/usr/local/rt3/lib/RT/URI/fsck_com_rtfm.pm:147
/usr/local/rt3/lib/RT/URI.pm:144
/usr/local/rt3/lib/RT/Ticket_Overlay.pm:2610
/usr/local/rt3/lib/RT/Ticket_Overlay.pm:2589
/usr/local/rt3/lib/RT/Interface/Web.pm:1496
/usr/local/rt3/lib/RT/Interface/Web.pm:1446
/usr/local/rt3/share/html/Ticket/Display.html:145
/usr/local/rt3/share/html/Ticket/Update.html:214
/usr/local/rt3/share/html/autohandler:215