Problems Customizing the WebUI of RT

RT Users
1

Guys,

I’m attempting to make a simple customization of the RT Web UI and am
having no luck. All I’m trying to do is change the logo to reflect my
company’s logo.

Steps I’ve taken so far:

  • Copied /usr/local/rt3/share/html/Elements/Header to
    /usr/local/rt3/local/share/html/Elements/Header (I had to create the
    directory structure under local/share).
  • Modified /usr/local/rt3/local/share/html/Elements/Header to point to
    the new logo file
  • Restarted Apache

And no dice - still the same header… with same link to
bestpractical.com and same text.

What have I missed??

Thanks

Stevo

2

You don’t need the “share” in the local directory just local/html. So:

/usr/local/rt3/local/html/Elements/Header

Joby Walker
ITI SSG, University of Washington
PGP key: https://staff.washington.edu/joby/joby-u-pub.asc

Stevo wrote:

3

While I’m not sure it’s the best way to change the logo (I believe there
is a config variable for that).

Your “local” documents should be in /usr/local/rt3/local/html , rather
than /usr/local/rt3/local/share/html

Regards,
Matt.

4

Joby Walker wrote:

You don’t need the “share” in the local directory just local/html. So:

/usr/local/rt3/local/html/Elements/Header

Joby Walker
ITI SSG, University of Washington

PGP key: https://staff.washington.edu/joby/joby-u-pub.asc

You guys rock! I don’t know why I fought this for so long today!

Thanks a bunch!

Steveo