I am using RT 4.4.2 and I have an issue when a user creates a ticket. The problem I have is that whenever someone chooses the queue from the dropdown list, RT immediately shows all the fields to prepare the ticket. I would think that the users is supposed to choose a queue from the dropdown list and then use the new ticket button but it is not happening. Is someone having que same problem? Could some one please help to stop this behavior?
If I am not providing enough details please let me know.
Is this the ‘new ticket in’ <queue> drop down? If so then when you select a value for queue from that drop down, RT then goes to the create page for the queue selected.
Yes. please help. I do not want that to happen I want the user to chose the queue and the after chosen and only when that happen the user click the “New ticket in” RT goes to Create page.