I am using RT 4.4.2 and I have an issue when a user creates a ticket. The problem I have is that whenever someone chooses the queue from the dropdown list, RT immediately shows all the fields to prepare the ticket. I would think that the users is supposed to choose a queue from the dropdown list and then use the new ticket button but it is not happening. Is someone having que same problem? Could some one please help to stop this behavior?
If I am not providing enough details please let me know.