Hello!
Kudos to the dev team on RT – this is an amazing piece of work.
I am new to RT, having just started trying to get a test deployment
working about 24 hours ago. I have met great success, after overcoming
a number of Rights hurdles. At this time, everything (web, mailgate,
etc) seems to be working very well. Again, a great piece of
software.
The only issue I can turn up after 24 hours is this: I cannot seem
to have non-users create tickets. For example, if a random
email address sends email to support@myrt.com, they get
bounced back an Undeliverable message (see below). However, if
the sender’s email address is associated to a User (Privileged or
Unprivileged) the ticket will be created.
I only have 1 queue, and Globally, the psuedogroup Everyone has
the following rights:
CommentOnTicket
CreateTicket
ReplyToTicket
Ideas welcomed!
-j---------- Forwarded message ----------
Date: Sun, 29 Jun 2003 02:25:39 -0500
From: Mail Delivery Subsystem MAILER-DAEMON@power.doogles.com
To: doogles@doogles.com
Subject: Returned mail: see transcript for details
The original message was received at Sun, 29 Jun 2003 02:25:37 -0500 from
mail.doogles.com [216.15.195.142]
----- The following addresses had permanent fatal errors -----
“|/usr/local/rt/bin/rt-mailgate --queue support --action correspond --url
http://rt.evelocity.net/”
(reason: 255)
(expanded from: support@rt.evelocity.net)
----- Transcript of session follows -----
RT server error.
The RT server which handled your email did not behave as expected. It
said:
System error
| error: | panic: sv_setpvn called with negative strlen at
/usr/lib/perl5/5.8.0/i386-linux-thread-multi/Encode.pm line
140. | |||||||||||
| context: |
Arial, Helvetica, sans-serif" size=“-2”>… Arial, Helvetica, sans-serif" size=“-2”>136: Arial, Helvetica, sans-serif" size=“-2”>137: Arial, Helvetica, sans-serif" size=“-2”>138: Arial, Helvetica, sans-serif" size=“-2”>139: Arial, Helvetica, sans-serif" size=“-2”>140: Arial, Helvetica, sans-serif" size=“-2”>141: Arial, Helvetica, sans-serif" size=“-2”>142: Arial, Helvetica, sans-serif" size=“-2”>143: Arial, Helvetica, sans-serif" size=“-2”>144: Arial, Helvetica, sans-serif" size=“-2”>…
|
|||||||||||
| code stack: |
/usr/lib/perl5/5.8.0/i386-linux-thread-multi/Encode.pm:140 /usr/local/rt/lib/RT/Interface/Email.pm:199 /usr/local/rt/lib/RT/Interface/Email/Auth/MailFrom.pm:121 /usr/local/rt/lib/RT/Interface/Email.pm:455 /usr/local/rt/share/html/REST/1.0/NoAuth/mail-gateway:32 |
panic: sv_setpvn called with negative strlen at
/usr/lib/perl5/5.8.0/i386-linux-thread-multi/Encode.pm line 140.
Trace begun at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Exceptions.pm line
128
HTML::Mason::Exceptions::rethrow_exception('panic: sv_setpvn called with
negative strlen at /usr/lib/perl5/5.8.0/i386-linux-thread-multi/Encode.pm
line 140.^J') called at
/usr/lib/perl5/5.8.0/i386-linux-thread-multi/Encode.pm line 140
Encode::encode('utf8', undef, 256) called at
/usr/local/rt/lib/RT/Interface/Email.pm line 199
RT::Interface::Email::CreateUser(undef, 'doogles@doogles.com',
'"Jason A. Diegmueller"', 'MIME::Entity=HASH(0x98b9950)')
called at /usr/local/rt/lib/RT/Interface/Email/Auth/MailFrom.pm line 121
RT::Interface::Email::Auth::MailFrom::GetCurrentUser('Message',
'MIME::Entity=HASH(0x98b9950)', 'CurrentUser', undef, 'AuthLevel', undef,
'Action', 'correspond', 'Ticket', undef, 'Queue',
'RT::Queue=HASH(0x987d17c)') called at
/usr/local/rt/lib/RT/Interface/Email.pm line 455
RT::Interface::Email::Gateway('SessionType', 'REST', 'action', 'correspond',
'queue', 'support', 'message', 'From doogles@doogles.com Sun Jun 29 02:25:37
2003^JReceived: from money.doogles.com (mail.doogles.com
[216.15.195.142])^J^Iby power.doogles.com (8.12.8/8.12.8) with ESMTP id
h5T7PbgQ016557^J^Ifor <support@rt.evelocity.net>; Sun, 29 Jun
2003 02:25:37 -0500^JReceived: from money.doogles.com (localhost
[127.0.0.1])^J^Iby money.doogles.com (8.12.8/8.12.8) with ESMTP id
h5T7YoQ4004484^J^Ifor <support@rt.evelocity.net>; Sun, 29 Jun
2003 02:34:50 -0500^JReceived: from localhost (doogles@localhost)^J^Iby
money.doogles.com (8.12.8/8.12.8/Submit) with ESMTP id h5T7YnCW004480^J^Ifor
<support@rt.evelocity.net>; Sun, 29 Jun 2003 02:34:49
-0500^JX-Authentication-Warning: money.doogles.com: doogles owned process
doing -bs^JDate: Sun, 29 Jun 2003 02:34:49 -0500 (CDT)^JFrom:
"Jason A. Diegmueller" <doogles@doogles.com&!
amp;gt;^JTo: support@rt.evelocity.net^JSubject: Test^JMessage-ID:
<Pine.LNX.4.44.0306290234380.4479-100000@money.doogles.com>^JM
IME-Version: 1.0^JContent-Type: TEXT/PLAIN; charset=US-ASCII^J^JTest CREATE
TICKET^J^J') called at /usr/local/rt/share/html/REST/1.0/NoAuth/mail-gateway
line 32 HTML::Mason::Commands::__ANON__('SessionType', 'REST', 'action',
'correspond', 'queue', 'support', 'message', 'From doogles@doogles.com Sun
Jun 29 02:25:37 2003^JReceived: from money.doogles.com (mail.doogles.com
[216.15.195.142])^J^Iby power.doogles.com (8.12.8/8.12.8) with ESMTP id
h5T7PbgQ016557^J^Ifor <support@rt.evelocity.net>; Sun, 29 Jun
2003 02:25:37 -0500^JReceived: from money.doogles.com (localhost
[127.0.0.1])^J^Iby money.doogles.com (8.12.8/8.12.8) with ESMTP id
h5T7YoQ4004484^J^Ifor <support@rt.evelocity.net>; Sun, 29 Jun
2003 02:34:50 -0500^JReceived: from localhost (doogles@localhost)^J^Iby
money.doogles.com (8.12.8/8.12.8/Submit) with ESMTP id h5T7YnCW004480^J^Ifor
<support@rt.evelocity.net>; Sun, 29 Jun 2003 02:34:49
-0500^JX-Authentication-Warning: money.doogles.com: doogles owned process
doing -bs^JDate: Sun, 29 Jun 2003 02:34:49 -0500 (CDT)^JFrom:
"Jason A. Diegmueller" <doogles@doogles.co!
m>^JTo: support@rt.evelocity.net^JSubject: Test^JMessage-ID:
<Pine.LNX.4.44.0306290234380.4479-100000@money.doogles.com>^JM
IME-Version: 1.0^JContent-Type: TEXT/PLAIN; charset=US-ASCII^J^JTest CREATE
TICKET^J^J') called at
/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Component.pm line 134
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x832a87
0)', 'SessionType', 'REST', 'action', 'correspond', 'queue', 'support',
'message', 'From doogles@doogles.com Sun Jun 29 02:25:37 2003^JReceived:
from money.doogles.com (mail.doogles.com [216.15.195.142])^J^Iby
power.doogles.com (8.12.8/8.12.8) with ESMTP id h5T7PbgQ016557^J^Ifor
<support@rt.evelocity.net>; Sun, 29 Jun 2003 02:25:37
-0500^JReceived: from money.doogles.com (localhost [127.0.0.1])^J^Iby
money.doogles.com (8.12.8/8.12.8) with ESMTP id h5T7YoQ4004484^J^Ifor
<support@rt.evelocity.net>; Sun, 29 Jun 2003 02:34:50
-0500^JReceived: from localhost (doogles@localhost)^J^Iby money.doogles.com
(8.12.8/8.12.8/Submit) with ESMTP id h5T7YnCW004480^J^Ifor
<support@rt.evelocity.net>; Sun, 29 Jun 2003 02:34:49
-0500^JX-Authentication-Warning: money.doogles.com: doogles owned process
doing -bs^JDate: Sun, 29 Jun 2003 02:34:49 -0500 (CDT)^JFrom:
"Jason A.! Diegmueller"
<doogles@doogles.com>^JTo: support@rt.evelocity.net^JSubject:
Test^JMessage-ID:
<Pine.LNX.4.44.0306290234380.4479-100000@money.doogles.com>^JM
IME-Version: 1.0^JContent-Type: TEXT/PLAIN; charset=US-ASCII^J^JTest CREATE
TICKET^J^J') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm
line 1051 eval {...}('HTML::Mason::Component::FileBased=HASH(0x832a870)',
'SessionType', 'REST', 'action', 'correspond', 'queue', 'support',
'message', 'From doogles@doogles.com Sun Jun 29 02:25:37 2003^JReceived:
from money.doogles.com (mail.doogles.com [216.15.195.142])^J^Iby
power.doogles.com (8.12.8/8.12.8) with ESMTP id h5T7PbgQ016557^J^Ifor
<support@rt.evelocity.net>; Sun, 29 Jun 2003 02:25:37
-0500^JReceived: from money.doogles.com (localhost [127.0.0.1])^J^Iby
money.doogles.com (8.12.8/8.12.8) with ESMTP id h5T7YoQ4004484^J^Ifor
<support@rt.evelocity.net>; Sun, 29 Jun 2003 02:34:50
-0500^JReceived: from localhost (doogles@localhost)^J^Iby money.doogles.com
(8.12.8/8.12.8/Submit) with ESMTP id h5T7YnCW004480^J^Ifor
<support@rt.evelocity.net>; Sun, 29 Jun 2003 02:34:49
-0500^JX-Authentication-Warning: money.doogles.com: doogles owned process
doing -bs^JDate: Sun, 29 Jun 2003 02:34:49 -0500 (CDT)^JFrom:
"Jason A. Diegmueller&! quot;
<doogles@doogles.com>^JTo: support@rt.evelocity.net^JSubject:
Test^JMessage-ID:
<Pine.LNX.4.44.0306290234380.4479-100000@money.doogles.com>^JM
IME-Version: 1.0^JContent-Type: TEXT/PLAIN; charset=US-ASCII^J^JTest CREATE
TICKET^J^J') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm
line 1050 HTML::Mason::Request::comp(undef, undef, undef, 'SessionType',
'REST', 'action', 'correspond', 'queue', 'support', 'message', 'From
doogles@doogles.com Sun Jun 29 02:25:37 2003^JReceived: from
money.doogles.com (mail.doogles.com [216.15.195.142])^J^Iby
power.doogles.com (8.12.8/8.12.8) with ESMTP id h5T7PbgQ016557^J^Ifor
<support@rt.evelocity.net>; Sun, 29 Jun 2003 02:25:37
-0500^JReceived: from money.doogles.com (localhost [127.0.0.1])^J^Iby
money.doogles.com (8.12.8/8.12.8) with ESMTP id h5T7YoQ4004484^J^Ifor
<support@rt.evelocity.net>; Sun, 29 Jun 2003 02:34:50
-0500^JReceived: from localhost (doogles@localhost)^J^Iby money.doogles.com
(8.12.8/8.12.8/Submit) with ESMTP id h5T7YnCW004480^J^Ifor
<support@rt.evelocity.net>; Sun, 29 Jun 2003 02:34:49
-0500^JX-Authentication-Warning: money.doogles.com: doogles owned process
doing -bs^JDate: Sun, 29 Jun 2003 02:34:49 -0500 (CDT)^JFrom:
"Jason A. Diegmueller" <do!
ogles@doogles.com>^JTo: support@rt.evelocity.net^JSubject:
Test^JMessage-ID:
<Pine.LNX.4.44.0306290234380.4479-100000@money.doogles.com>^JM
IME-Version: 1.0^JContent-Type: TEXT/PLAIN; charset=US-ASCII^J^JTest CREATE
TICKET^J^J') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm
line 331 eval {...}(undef, undef, undef, 'SessionType', 'REST', 'action',
'correspond', 'queue', 'support', 'message', 'From doogles@doogles.com Sun
Jun 29 02:25:37 2003^JReceived: from money.doogles.com (mail.doogles.com
[216.15.195.142])^J^Iby power.doogles.com (8.12.8/8.12.8) with ESMTP id
h5T7PbgQ016557^J^Ifor <support@rt.evelocity.net>; Sun, 29 Jun
2003 02:25:37 -0500^JReceived: from money.doogles.com (localhost
[127.0.0.1])^J^Iby money.doogles.com (8.12.8/8.12.8) with ESMTP id
h5T7YoQ4004484^J^Ifor <support@rt.evelocity.net>; Sun, 29 Jun
2003 02:34:50 -0500^JReceived: from localhost (doogles@localhost)^J^Iby
money.doogles.com (8.12.8/8.12.8/Submit) with ESMTP id h5T7YnCW004480^J^Ifor
<support@rt.evelocity.net>; Sun, 29 Jun 2003 02:34:49
-0500^JX-Authentication-Warning: money.doogles.com: doogles owned process
doing -bs^JDate: Sun, 29 Jun 2003 02:34:49 -0500 (CDT)^JFrom:
"Jason A. Diegmueller" <doogles@doogles.co!
m>^JTo: support@rt.evelocity.net^JSubject: Test^JMessage-ID:
<Pine.LNX.4.44.0306290234380.4479-100000@money.doogles.com>^JM
IME-Version: 1.0^JContent-Type: TEXT/PLAIN; charset=US-ASCII^J^JTest CREATE
TICKET^J^J') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm
line 331 eval {...}(undef, undef, undef, 'SessionType', 'REST', 'action',
'correspond', 'queue', 'support', 'message', 'From doogles@doogles.com Sun
Jun 29 02:25:37 2003^JReceived: from money.doogles.com (mail.doogles.com
[216.15.195.142])^J^Iby power.doogles.com (8.12.8/8.12.8) with ESMTP id
h5T7PbgQ016557^J^Ifor <support@rt.evelocity.net>; Sun, 29 Jun
2003 02:25:37 -0500^JReceived: from money.doogles.com (localhost
[127.0.0.1])^J^Iby money.doogles.com (8.12.8/8.12.8) with ESMTP id
h5T7YoQ4004484^J^Ifor <support@rt.evelocity.net>; Sun, 29 Jun
2003 02:34:50 -0500^JReceived: from localhost (doogles@localhost)^J^Iby
money.doogles.com (8.12.8/8.12.8/Submit) with ESMTP id h5T7YnCW004480^J^Ifor
<support@rt.evelocity.net>; Sun, 29 Jun 2003 02:34:49
-0500^JX-Authentication-Warning: money.doogles.com: doogles owned process
doing -bs^JDate: Sun, 29 Jun 2003 02:34:49 -0500 (CDT)^JFrom:
"Jason A. Diegmueller" <doogles@doogles.co!
m>^JTo: support@rt.evelocity.net^JSubject: Test^JMessage-ID:
<Pine.LNX.4.44.0306290234380.4479-100000@money.doogles.com>^JM
IME-Version: 1.0^JContent-Type: TEXT/PLAIN; charset=US-ASCII^J^JTest CREATE
TICKET^J^J') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm
line 290
HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0x98be9
18)') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm
line 134 eval {...}('HTML::Mason::Request::ApacheHandler=HASH(0x98be918)')
called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm line
134
HTML::Mason::Request::ApacheHandler::exec('HTML::Mason::Request::ApacheHandl
er=HASH(0x98be918)') called at
/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm line 792
HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(
0x92c2688)', 'Apache=SCALAR(0x9878030)') called at
/usr/local/rt/bin/webmux.pl line 118
RT::Mason::handler('Apache=SCALAR(0x9878030)') called at /dev/null line 0
eval {...}('Apache=SCALAR(0x9878030)') called at /dev/null line 0
554 5.3.0 unknown mailer error 255
:CreateUser.