Problems after upgrade

RT Users
1

I am looking at upgrading a 6 year old installation of RT (3.2.2) to a more current version (3.8.7).

Went through all the upgrade steps. After starting Apache I got the main page and login, which works. On the main page first thing I notice is that I get “Predefined search My Requests not found”. When I click on any queue I get “RT::ticket::TimeLeftAsString Unimplemented in HTML::Mason::Commands. (/home/rt/share/html/Elements/RT__Ticket/ColumnMap line 165)” and if I click on a ticket owned by me from the main page, I get “RT::ticket::Merged Unimplemented in HTML::Mason::Commands. (/home/rt/share/html/Ticket/Elements/Bookmark line 61)”.

Any suggestions how to debug this? Nothing in var/log/rt.log, nothing in the Apache error log.

Ulf.

2

Ulf

Stupid question did you upgrade the database?

Simon-----Original Message-----
From: Ulf Zimmermann [mailto:ulf@openlane.com]
Sent: 17 February 2010 02:22
To: ‘rt-users@lists.bestpractical.com’
Subject: [rt-users] Problems after upgrade

I am looking at upgrading a 6 year old installation of RT (3.2.2) to a more current version (3.8.7).

Went through all the upgrade steps. After starting Apache I got the main page and login, which works. On the main page first thing I notice is that I get “Predefined search My Requests not found”. When I click on any queue I get “RT::ticket::TimeLeftAsString Unimplemented in HTML::Mason::Commands. (/home/rt/share/html/Elements/RT__Ticket/ColumnMap line 165)” and if I click on a ticket owned by me from the main page, I get “RT::ticket::Merged Unimplemented in HTML::Mason::Commands. (/home/rt/share/html/Ticket/Elements/Bookmark line 61)”.

Any suggestions how to debug this? Nothing in var/log/rt.log, nothing in the Apache error log.

Ulf.

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3

Yes, upgrade to 3.7.97, then the conversion to UTF8, then continued to 3.8.7.