Just upgraded from 3.8.8 to 4.0.6 this morning. Was kind of a tough
upgrade so I ended up doing a lot of different things during the upgrade
and I confused myself. The problem I have now is that I’m not entirely
sure where RT is getting it’s config settings from. Somethings seem to
come from /opt/rt4/etc/RT_SiteConfig.pm others don’t. I have some custom
things in /opt/rt4/local/html/Elements/ and those don’t seem to be working.
When I go out to *Tools → Configuration → Tools → System Configuration
I am receiving the following error:
An internal RT error has occurred. Your administrator can find more details
in RT’s log files.
/opt/rt4/var/log doesn’t have anything in it – and neither does
/opt/rt3_bak/var/log (this is where 3.8.8 resided). As I said, I did many
things and directories may not be properly in place…
Any advice??
Max McGrath
Network Administrator
Carthage College
262-552-5512
mmcgrath@carthage.edu
Just upgraded from 3.8.8 to 4.0.6 this morning. Was kind of a tough upgrade so I ended up doing a lot of different things during the upgrade and I confused myself. The problem I have now is that I’m not entirely sure where RT is getting it’s config settings from. Somethings seem to come from /opt/rt4/etc/RT_SiteConfig.pm others don’t. I have some custom things in /opt/rt4/local/html/Elements/ and those don’t seem to be working.
When I go out to Tools → Configuration → Tools → System Configuration I am receiving the following error:
An internal RT error has occurred. Your administrator can find more details in RT’s log files.
/opt/rt4/var/log doesn’t have anything in it – and neither does /opt/rt3_bak/var/log (this is where 3.8.8 resided). As I said, I did many things and directories may not be properly in place…
Any advice??
Max McGrath
Network Administrator
Carthage College
262-552-5512
mmcgrath@carthage.edumailto:mmcgrath@carthage.edu
Thanks for the hint on the logs – using debug now and it seems to have
pointed me in some kind of direction.
And yes…going from 3.8.8 to 4.0.6 took me and a co-worker 3 hours.
Max McGrath
Network Administrator
Carthage College
262-552-5512
mmcgrath@carthage.eduOn Thu, May 24, 2012 at 3:52 PM, Andrew Marosi amarosi@luminance.us.comwrote:
After many hours I finally got it working on my previously dev RT box.
Took multiple runs of make database-upgrade, but did a swing migration of
the db and all is well.
-Andy
Ensure you turned on logging in your siteconfig:
Set($LogToFile, ‘debug’); # debug is very noisy
You can try critical, warning, or error if you don’t want to be overloaded
with noise
Make sure your apache user can write to the log directory
-Andy
From: rt-users-bounces lists.bestpractical.com [mailto:rt-users-bounces lists.bestpractical.com] On Behalf Of Max McGrathSent: Thursday, May 24,
2012 12:51 PMTo: rt-users lists.bestpractical.comSubject: [rt-users]
Problems after upgrade from 3.8.8 to 4.0.6
Hi All -
Just upgraded from 3.8.8 to 4.0.6 this morning. Was kind of a tough upgrade
so I ended up doing a lot of different things during the upgrade and I confused
myself. The problem I have now is that I’m not entirely sure where RT is
getting it’s config settings from. Somethings seem to come from
/opt/rt4/etc/RT_SiteConfig.pm others don’t. I have some custom things in
/opt/rt4/local/html/Elements/ and those don’t seem to be working.
When I go out to Tools → Configuration → Tools → System Configuration I
am receiving the following error:
An internal RT error has occurred. Your administrator can find more details in
RT’s log files.
/opt/rt4/var/log doesn’t have anything in it – and neither does
/opt/rt3_bak/var/log (this is where 3.8.8 resided). As I said, I did many
things and directories may not be properly in place…
Any advice??–Max McGrathNetwork AdministratorCarthage
College262-552-5512mmcgrath carthage.edu
Change owner for /opt/rt4 to www-data (apache user)