Problems after upgrade 3.4.4 --> 3.6.0

RT Users
1

Hi,

Our RT installation is experiencing some problems after upgrading from 3.4.4to
3.6.0.

The upgrade process concluded aparently with no errors, but when I access RT
through the web interface I can see:

"Predefined search My Tickets not found "

In addition, the web interface seems not to be showing properly. Logo,
search box, “New Ticket in” button … are displayed in the same
column:

     <https://www.icfo.es/rt/Ticket/Create.html?Queue=7#skipnav> |

      building eWorkshop IT mWorkshop
-  Home <https://www.icfo.es/rt/>
  - ·  Simple Search <https://www.icfo.es/rt/Search/Simple.html>
  - ·  Tickets <https://www.icfo.es/rt/Search/Build.html>
  - ·  RTFM <https://www.icfo.es/rt/RTFM/index.html>
  - ·  Tools <https://www.icfo.es/rt/Tools/index.html>
  - ·  Configuration <https://www.icfo.es/rt/Admin/>
  - ·  Approval <https://www.icfo.es/rt/Approvals/>
   Create a new ticket

   - Show basics<https://www.icfo.es/rt/Ticket/Create.html?Queue=7#basics>
  - · Show details<https://www.icfo.es/rt/Ticket/Create.html?Queue=7#details>

Any suggestion will be highly appreciated.

Thanks!

2

Your local customizations broke the new aspects of 3.6.x

I would pull out your local/html directory and re-write all the
elements/callbacks you need.

Oriol Bardes wrote:

Hi,

Our RT installation is experiencing some problems after upgrading from 3.4.4to
3.6.0.

The upgrade process concluded aparently with no errors, but when I access RT
through the web interface I can see:

"Predefined search My Tickets not found "

In addition, the web interface seems not to be showing properly. Logo, search box, “New Ticket in” button … are displayed in the same column:

  	  	  	|


   

      o Home <https://www.icfo.es/rt/>
      o � Simple Search <https://www.icfo.es/rt/Search/Simple.html>
      o � Tickets <https://www.icfo.es/rt/Search/Build.html>
      o � RTFM <https://www.icfo.es/rt/RTFM/index.html>
      o � Tools <https://www.icfo.es/rt/Tools/index.html>
      o � Configuration <https://www.icfo.es/rt/Admin/>
      o � Approval <https://www.icfo.es/rt/Approvals/>


    Create a new ticket

         
      o Show basics
        <https://www.icfo.es/rt/Ticket/Create.html?Queue=7#basics>
      o � Show details
        <https://www.icfo.es/rt/Ticket/Create.html?Queue=7#details>

Any suggestion will be highly appreciated.

Thanks!

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Drew Barnes
Applications Analyst
Raymond Walters College
University of Cincinnati