Problem with web interface replies


#1

I am having a trouble with the Reply function and emails via the web
interface.

I am getting the replies just find, but when I read them in outlook sent
via the web, there are no newlines at the ends of the lines.

All is fine when I send it via the command line rt -respond though.

Info below, I am running RT 1.0.7

Please respond directly to me, as I am not on the list.

Robert Myers
Systems Administrator
White Rose Internet Service
http://whiterose.net
(717)439-1478

ns1:/home/rt#./bin/rt
Welcome to Request Tracker 1.0.7
ns1:/home/rt#perl -V
Summary of my perl5 (5.0 patchlevel 5 subversion 3) configuration:
Platform:
osname=freebsd, osvers=4.0-current, archname=i386-freebsd
uname=‘FreeBSD freefall.FreeBSD.org 4.0-current FreeBSD 4.0-current #0:
$Date$‘
hint=recommended, useposix=true, d_sigaction=define
usethreads=undef useperlio=undef d_sfio=undef
Compiler:
cc=‘cc’, optimize=‘undef’, gccversion=2.95.2 19991024 (release)
cppflags=’‘
ccflags =’‘
stdchar=‘char’, d_stdstdio=undef, usevfork=true
intsize=4, longsize=4, ptrsize=4, doublesize=8
d_longlong=define, longlongsize=8, d_longdbl=define, longdblsize=12
alignbytes=4, usemymalloc=n, prototype=define
Linker and Libraries:
ld=‘cc’, ldflags =’-Wl,-E -lperl -lm ‘
libpth=/usr/lib
libs=-lm -lc -lcrypt
libc=, so=so, useshrplib=true, libperl=libperl.so.3
Dynamic Linking:
dlsrc=dl_dlopen.xs, dlext=so, d_dlsymun=undef,
ccdlflags=’ -Wl,-R/usr/lib’
cccdlflags=’-DPIC -fpic’, lddlflags=’-Wl,-E -shared -lperl -lm ’

Characteristics of this binary (from libperl):
Built under freebsd
Compiled at Nov 20 2000 11:21:34
@INC:
/usr/libdata/perl/5.00503/mach
/usr/libdata/perl/5.00503
/usr/local/lib/perl5/site_perl/5.005/i386-freebsd
/usr/local/lib/perl5/site_perl/5.005
.
ns1:/home/rt#uname -a
FreeBSD ns1.whiterose.net 4.2-RELEASE FreeBSD 4.2-RELEASE #0: Mon Jan 15
20:07:23 EST 2001 root@ns1.whiterose.net:/usr/src/sys/compile/NS1 i386


#2

Sounds like Outlook is the problem, right?

It is not wrapping lines.

I am having a trouble with the Reply function and emails via the web
interface.

I am getting the replies just find, but when I read them in outlook sent
via the web, there are no newlines at the ends of the lines.

All is fine when I send it via the command line rt -respond though.

Info below, I am running RT 1.0.7

Please respond directly to me, as I am not on the list.

yeah, I had thought this too.  As it does seem to be fine under

pine. Of course, the world is not perfect, and we all can’t use a unix
mail reader.

My question really is has anyone else seen this behaviour, and

what remedy could I use to fix it all up?

Please respond to me, as I am not on the list.

-Bob
ccrider@whiterose.net
Systems Administrator for whiterose.net
http://www.whiterose.net