hi!
I have next promlem: after i crated new user, i click on this
user’s history and get this error:
error: Can’t locate object method “Name” via package “No
object mapping for field” (perhaps you forgot to load “No object
mapping for field”?) at
/var/www/html/rt/Callbacks/RTIR/Ticket/Elements/ShowHistory/SkipTransaction
line 7.
context:
…
3: # Set $skip to 1 if transaction matches criteria
4: # $skip is passed by reference
5:
6: # get the queue name
7: my $Queue = $Transaction->TicketObj->QueueObj->Name;
8:
9: # only check if it’s an RTIR queue
10: if ($Queue eq ‘Incidents’ ||
11: $Queue eq ‘Incident Reports’ ||
…
code stack:
/var/www/html/rt/Callbacks/RTIR/Ticket/Elements/ShowHistory/SkipTransaction:7
/var/www/html/rt/Elements/Callback:70
/var/www/html/rt/Ticket/Elements/ShowHistory:89
/var/www/html/rt/Admin/Users/History.html:53
/var/www/html/rt/Admin/autohandler:47
/var/www/html/rt/autohandler:215
raw error
This problem appeared when i installed RTIR. Can you help me?
WBR, Krasavin Andrey
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