Dear RT Users,
I don’t know if this is the “done” thing - I have some questions about RT, as part of an evaluation trial, and I hope I can get some feedback on the product.
Gentoo Linux (up to date)
I’ve been bashing at this for a while and this is my latest effort to try to force load the new code:
- Rename all instances of Update.html (yes all of them, it was driving me nuts trying to work out which one was loading)
- try to load the Update page. Error (as expected) which specified which two files it was trying to load. One of them is my newly-created local/html/Ticket/Update.html.
- Rename the local/html/Ticket/Update.html back to it’s correct name
- Restart Apache
- Try to update the ticket. The Update screen now loads, but without my new code.
I have emptied my cache, restarted the server, tried from another computer that has never accessed Update.html before but I am always getting the old code, no matter what. Does anyone have any clues?
Secondly, do you find that the documentation is up to par? I have struggled to find information about how to use the local directory, callbacks, and so on. And other items. Maybe I just don’t know my way around the wiki very well, and maybe I’m just not very clever. The next person who tells me that won’t be the first ;-).
Thirdly, impressions of the product as a whole? Good, bad, reliable/trustworthy, annoying niggles?