Problem with update dept from ldap action inRT Essentials

Does anyone know if there is an errata page for RT Essentials?

O’Reilly keeps errata pages for pretty much all their books. Check:
http://www.oreilly.com/catalog/rtessentials/errata/

I submitted the errata I found and I’ll submit any others I come up with.

To really keep track of dept this way, you need to check everytime the
Requestor value changes.
Now I have 2 scrips:

  1. that checks “OnCreate” and uses the custom action I was troubleshooting
  2. one custom condition (below) that uses the same custom action

custom condition:
my $trans = $self->TransactionObj;
return 0 unless $trans->Field eq ‘Requestor’;
return 1 if $trans->OldValue != $trans->NewValue;
return 0;

Michael Finn wrote:

Does anyone know if there is an errata page for RT Essentials?

O’Reilly keeps errata pages for pretty much all their books. Check:
http://www.oreilly.com/catalog/rtessentials/errata/

Mike Patterson
Systems Manager
UC Berkeley Extension

Just thought I would add this to the thread. This is the custom
condition that which lets you do this with only 1 scrip.

my $trans = $self->TransactionObj;

#Check if this is a create ticket transaction if so return one and run action
$RT::Logger->debug(“check if this is a create ticket transaction”);
return 1 if $trans->Type eq ‘Create’;

#If there is no requestor field we return 0
$RT::Logger->debug(“return 0 if no requestor field”);
return 0 unless $trans->Field eq ‘Requestor’;

#Check if the requestor field has been modified
if ($trans->OldValue != $trans->NewValue) {
$RT::Logger->debug(“requestor address has been changed”);
return 1;
}
return 0;

cheers
JohnOn 1/6/06, Mike Patterson mikep@uclink.berkeley.edu wrote:

I submitted the errata I found and I’ll submit any others I come up with.

To really keep track of dept this way, you need to check everytime the
Requestor value changes.

Now I have 2 scrips:

  1. that checks “OnCreate” and uses the custom action I was troubleshooting
  2. one custom condition (below) that uses the same custom action

custom condition:

my $trans = $self->TransactionObj;
return 0 unless $trans->Field eq ‘Requestor’;
return 1 if $trans->OldValue != $trans->NewValue;
return 0;

Michael Finn wrote:

Does anyone know if there is an errata page for RT Essentials?

O’Reilly keeps errata pages for pretty much all their books. Check:
http://www.oreilly.com/catalog/rtessentials/errata/


Mike Patterson
Systems Manager
UC Berkeley Extension


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

Download a free sample chapter of RT Essentials from O’Reilly Media at http://rtbook.bestpractical.com

WE’RE COMING TO YOUR TOWN SOON - RT Training in Amsterdam, Boston and
San Francisco - Find out more at http://bestpractical.com/services/training.html

John Habermann
Internet Programmer, System Administrator
The Wilderness Society Inc