Hello all,
I’m having a problem with a scrip running in the TransactionBatch stage.
Setting the scene:
RT 3.6.3, Oracle, Apache2, Perl 5.8.8
One queue required a custom field to be populated with information
extracted from an e-mail message on a ticket creation. The initial
notification to the AdminCcs needed to have the information from the CF
in the message. To make this work, I set $UseTransactionBatch, and
modified the scrip ‘On Create, Notify AdminCcs’ to execute in the
Transaction Batch stage.
On e-mail from unprivileged users to the queue, everything works. User
gets their notification back, CF is populated, and AdminCcs get their
notification with the CF.
Switch to another Queue: Same configuration, except it doesn’t have the
CF or the scrip to extract and populate that CF.
If an unprivileged sends e-mail to this queue, they get their
notification, but the AdminCcs do not.
If a privileged user sends e-mail to this queue, they get their
notification AND the AdminCcs get their notification.
It was suggested on IRC by Ruslan that I try RT 3.6.4rc1, since it
addressed some TransactionBatch issues. This, however, did not help.
He then asked me to send mail here. 
Attached are some logs, broken apart by case. Let me know if there’s
any more information I can provide!
Thanks in advance,
David
David Stipp dstipp@uiuc.edu
sanitized-scrip-debug (12.6 KB)