Problem with ticket creation thru email

Hello,

I recently set up rt 2.0.6 on Linux 7.1.
I want rt to create a ticket thru email sent in by users to rt@tonbu.com. I
have added the following to the localhost’s aliases:

rt : “|/opt/rt2/bin/rt-mailgate --queue NOC --action correspond”

But when I emailed to rt@tonbu.com, I got the following bouced mail. Can
someone please help point out what could be the cause.

Please reply to jwong@tonbu.com.

Thank you so much!

john wong
jwong@tonbu.com-----Original Message-----
From: Mail Delivery Subsystem [mailto:MAILER-DAEMON@rt2.tonbu.com]
Sent: Tuesday, October 16, 2001 5:08 PM
To: root@rt2.tonbu.com
Subject: Returned mail: see transcript for details

The original message was received at Tue, 16 Oct 2001 17:08:22 -0700
from root@localhost

----- The following addresses had permanent fatal errors -----
"|/opt/rt2/bin/rt-mailgate --queue NOC --action correspond"
(reason: service unavailable)
(expanded from: rt@rt2.tonbu.com)

----- Transcript of session follows -----
smrsh: rt-mailgate not available for sendmail programs
554 5.0.0 “|/opt/rt2/bin/rt-mailgate --queue NOC --action correspond”…
Service unavailable

ATT90345.TXT (317 Bytes)

You need a symlink in /etc/smrsh to rt-mailgate.

O- ~ARK-----Original Message-----
From: rt-users-admin@lists.fsck.com [mailto:rt-users-admin@lists.fsck.com]On
Behalf Of John Wong
Sent: Tuesday, October 16, 2001 9:46 PM
To: 'rt-users@lists.fsck.com’
Cc: John Wong
Subject: [rt-users] Problem with ticket creation thru email

Hello,
I recently set up rt 2.0.6 on Linux 7.1.
I want rt to create a ticket thru email sent in by users to rt@tonbu.com. I
have added the following to the localhost’s aliases:
rt : "|/opt/rt2/bin/rt-mailgate --queue NOC --action correspond"
But when I emailed to rt@tonbu.com, I got the following bouced mail. Can
someone please help point out what could be the cause.
Please reply to jwong@tonbu.com.
Thank you so much!
john wong
jwong@tonbu.com

-----Original Message-----
From: Mail Delivery Subsystem [mailto:MAILER-DAEMON@rt2.tonbu.com]
Sent: Tuesday, October 16, 2001 5:08 PM
To: root@rt2.tonbu.com
Subject: Returned mail: see transcript for details

The original message was received at Tue, 16 Oct 2001 17:08:22 -0700
from root@localhost
----- The following addresses had permanent fatal errors -----
"|/opt/rt2/bin/rt-mailgate --queue NOC --action correspond"
(reason: service unavailable)
(expanded from: rt@rt2.tonbu.com)
----- Transcript of session follows -----
smrsh: rt-mailgate not available for sendmail programs
554 5.0.0 “|/opt/rt2/bin/rt-mailgate --queue NOC --action correspond”…
Service unavailable