Problem with taint checking and larger binary attachments

RT Users
1

I have rt-2.0.7 installed on RH6.2 and am fighting with two
attachment issues. One is a bug, the other a design need:

  1. incoming customer mails with attachments sometimes work
    and sometimes don’t. I can’t figure out a pattern (except
    perhaps failing ones are larger, but still much smaller
    than the default 10M limit). The messages I get in the
    rt.log.xxxx file when receiving a single 2.1M attachment are:

Insecure dependency in eval while running with -T switch at /usr/lib/perl5/site_perl/5.6.0/Text/Template.pm line 315, line 30256.
Insecure dependency in eval while running with -T switch at /usr/lib/perl5/site_perl/5.6.0/Text/Template.pm line 315, line 30256.

It would appear that somehow attachments are being taint
checked (and I can’t see how to disable this, since nowhere
can I find it being enabled).

Also, the same file can’t be attached thru the web interface.

  1. There is no way to send an email correspondance to a customer
    that contains an attachment. That seems wrong, but reading
    the rt-users history, that is the current design. The last
    message I saw asked if the mod written by ?? met with Jesse’s
    approval. Does it?

BTW, other than the large number of CPAN dependencies, setting
up RT was very easy and it appears to be a VERY powerful
product. Good job!

Brian McClendon bam@intrinsic.com 650-966-6804

2

I have rt-2.0.7 installed on RH6.2 and am fighting with two
attachment issues. One is a bug, the other a design need:

  1. incoming customer mails with attachments sometimes work
    and sometimes don’t. I can’t figure out a pattern (except
    perhaps failing ones are larger, but still much smaller
    than the default 10M limit). The messages I get in the
    rt.log.xxxx file when receiving a single 2.1M attachment are:

Insecure dependency in eval while running with -T switch at /usr/lib/perl5/site_perl/5.6.0/Text/Template.pm line 315, line 30256.
Insecure dependency in eval while running with -T switch at /usr/lib/perl5/site_perl/5.6.0/Text/Template.pm line 315, line 30256.

It would appear that somehow attachments are being taint
checked (and I can’t see how to disable this, since nowhere
can I find it being enabled).

Kip’s answer to another question turned out to be the solution to
this:

tank> cat /etc/my.cnf
[mysqld]
set-variable = max_allowed_packet=16M

The default was 1Mbyte.

Thanks Kip!

Brian McClendon bam@intrinsic.com 650-966-6804