Problem with specific user?

RT Users
1

I am experiencing a very strange problem. A specific user does not get
included in generated emails, such as On Correspond Notify Owner. No error
is written to the RT log. Everything appears to function properly, except
that the generated e-mail which is recorded in the ticket has no To: address
in it, so is sent to no one. The problem does not affect other users. I
have checked all the tables in MySQL, no errors. The user’s email address
is valid and unique in the database. We even tried changing it to another
valid email address and got the same result.

Has anyone had a problem like this, and what could possibly be causing it?

Thanks,
David

RT 3.8.1

2

Sounds like his may have set his email preferences to suspended.On 8/18/09 10:19 AM, “David Chandek-Stark” dchandekstark@gmail.com wrote:

I am experiencing a very strange problem. A specific user does not get
included in generated emails, such as On Correspond Notify Owner. No error is
written to the RT log. Everything appears to function properly, except that
the generated e-mail which is recorded in the ticket has no To: address in it,
so is sent to no one. The problem does not affect other users. I have
checked all the tables in MySQL, no errors. The user’s email address is valid
and unique in the database. We even tried changing it to another valid email
address and got the same result.

Has anyone had a problem like this, and what could possibly be causing it?

Thanks,
David

RT 3.8.1

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

–
Drew Barnes
Applications Analyst
Network Resources Dept.
Raymond Walters College

3

Thanks, Drew. That was the deal. :slight_smile:

–DavidOn Tue, Aug 18, 2009 at 10:46 AM, Drew Barnes barnesaw@ucrwcu.rwc.uc.eduwrote:

Sounds like his may have set his email preferences to suspended.

On 8/18/09 10:19 AM, “David Chandek-Stark” dchandekstark@gmail.com wrote:

I am experiencing a very strange problem. A specific user does not get
included in generated emails, such as On Correspond Notify Owner. No error
is written to the RT log. Everything appears to function properly, except
that the generated e-mail which is recorded in the ticket has no To: address
in it, so is sent to no one. The problem does not affect other users. I
have checked all the tables in MySQL, no errors. The user’s email address
is valid and unique in the database. We even tried changing it to another
valid email address and got the same result.

Has anyone had a problem like this, and what could possibly be causing it?

Thanks,
David

RT 3.8.1

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

–
Drew Barnes
Applications Analyst
Network Resources Dept.
Raymond Walters College

David Chandek-Stark
dchandekstark@gmail.com