Problem with SelfService/Display.html

RT Users
1

I’m using RT 3.6.3 with a couple of the Wiki-Contributions added and I’m
getting the following results when a non-privileged user creates a ticket
via the Web Interface:
The URL is {rt-host}/SelfService/Display.html

I even tried removing all of the customization by removing the local
directory and cleared mason…restarted Apache and I still get the error.

Notes: The Title doesn’t show the Subject/ #…,the Basics are all messed
up and no history is displayed.
The ticket is properly created and displays properly when I look at it
through “Open Tickets”
However the URL displays :{rt-host}/SelfService/Display.html?id=3809
As you can see it’s getting RT 3.5.x from somewhere!

RT Self Service / #:

Results
Ticket 3809 created in queue ‘IS/IT Support’

The Basics

Id:

Status:
Project-Id-Version: RT 3.5.x PO-Revision-Date: 2005-10-03
13:44-0400 Last-Translator: FULL NAME Language-Team: rt-devel
MIME-Version: 1.0 Content-Type: text/plain; charset=UTF-8
Content-Transfer-Encoding: 8bit
Left:
min
Priority:
/
Queue:

Unfortunately I’m not a programmer, so any help on how to debug this would
be greatly appreciated!

Steve McStravick
Business Systems Analyst - MES
BreconRidge
www.breconridge.com

2

No I have had no response yet.

Steve-----Original Message-----
From: Vaidya,Mukul [mailto:mvaidya@nec.edu]
Sent: Thursday, May 17, 2007 10:31 AM
To: McStravick, Steve
Subject: [rt-users] Problem with SelfService/Display.html

Hi Steve,

I am having the same problem with Display.html when a non privileged
user creates a ticket. I had tried to display Custom fields , since it
did not work , I reversed the changes and now I am getting this page.

Have you found a solution?

This is what I get:

Id:

Status: Project-Id-Version: RT 3.5.x PO-Revision-Date:
2005-10-03 13:44-0400 Last-Translator: FULL NAME
Language-Team: rt-devel MIME-Version: 1.0
Content-Type: text/plain; charset=UTF-8
Content-Transfer-Encoding: 8bit

Left: min

Priority: /

Queue:

Thanks,
Mukul

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