When a User at one of our clients logs into RT they can only see and create
tickets in their own client queue.
However when they are Corresponding about a ticket, when they start to type
the name of a recipient they can see a list of the email addresses for all
users with a similar name.
If the User types “john.f” into the One Time CC box, RT “helpfully” gives
them a list of all User email addresses starting “john.f”
Whilst this feature is really helpful for our internal teams at it enable us
to quickly send Correspondence and/or Comments to Users we DO NOT and SHOULD
NOT allow one customers to see the email addresses of all of our
I assume we must be missing really easy setting somewhere which prevents
this - however I have not been able to find any reference to it so far.
If someone could help that would be great as our Data Protection/Security
people are rather upset.